Summary
Overview
Work History
Education
Skills
Timeline
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Nick Shaw

Los Angeles

Summary

Compassionate and emotionally intelligent hospitality professional with a background in acting and live performance, bringing a deep understanding of people, presence, and connection. Skilled in stepping into the shoes of others and recognizing that every guest carries their own story — committed to creating a welcoming, uplifting environment where patrons feel seen, respected, and valued. Whether greeting thousands at a theater or helping one guest at a time, consistently aims to elevate moods and turn moments into positive, memorable experiences. Known for adaptability, empathy, and a calm, confident presence in any setting.

Overview

2
2
years of professional experience

Work History

Usher

Dolby Theatre
09.2025 - Current
  • Provide exceptional guest service to an average audience of 3,400 patrons per event, greeting attendees warmly and offering clear directions.
  • Assist guests with seating, ensuring accuracy and efficiency while demonstrating empathy and professionalism, especially during late seating.
  • Answer guest inquiries about the venue, events, and amenities to enhance the overall experience.
  • Utilize radios to maintain effective communication with team members, coordinating smooth operations and quick responses to changing needs.
  • Handle ticket collection and scanning with attention to detail and courtesy.
  • Adapt flexibly to varied roles and unexpected situations, maintaining calm and a positive demeanor to ensure seamless event flow.

Red Carpet Usher

Hollywood Pantages Theatre
08.2023 - Current
  • Assigned to the red carpet area to manage guest flow, ensuring that only authorized personnel, including cast members, VIPs, publicists, and celebrities, are allowed access.
  • Acted as a security liaison, filtering out unauthorized guests and maintaining a secure and professional atmosphere on the red carpet.
  • Distributed red carpet tickets to approved guests, providing clear instructions on access to the red carpet and after-party events.
  • Verified guest lists and confirmed access to after-parties, ensuring a seamless entry for VIPs and other special guests.
  • Collaborated with event staff to ensure the smooth running of red carpet arrivals, coordinating crowd management and offering assistance to VIPs as needed.
  • Maintained a high level of professionalism in high-pressure, fast-paced situations, ensuring celebrities and VIPs were treated with respect and provided with a seamless experience.

VIP Check-In Host

Hollywood Pantages Theatre
06.2023 - Current
  • Greet VIP guests, check names off the guest list, and welcome them into the VIP lounge with a warm, professional demeanor.
  • Open stanchions and doors to allow guests easy access to the VIP area, ensuring an exclusive and smooth experience for all VIPs.
  • Assist the server with any needs, ensuring that VIP guests are promptly served and have a top-tier experience.
  • Answer any questions and accommodate special requests to ensure VIP guests have a memorable visit.
  • Communicate efficiently via radio with other staff members, coordinating guest services and ensuring all requests are handled promptly.
  • Provide excellent customer service with a focus on attentiveness and discretion, maintaining the exclusivity and comfort of the VIP area.

Usher

Hollywood Pantages Theatre
04.2023 - Current
  • Greet and assist over 2,703 guests per show, providing a warm, professional first impression and clear directions to enhance the guest experience.
  • Maintain smooth guest flow and crowd control, including pre-show announcements, managing lines, and ensuring orderly entry and exit.
  • Handle late arrivals with empathy and discretion, seating guests with minimal disruption to the ongoing performance.
  • Support guests with accessibility needs, including those using wheelchairs or walkers, ensuring their safety and comfort.
  • Rotate through multiple roles including greeter, box office support, metal detector screening, bag check, ticket taker, door management, floater, stage guard, and more, quickly adapting to shifting needs.
  • Memorize detailed seating charts to efficiently guide patrons to their assigned seats.
  • Adapt on the fly to changing situations and priorities, demonstrating flexibility and calm under pressure.
  • Monitor crowd activity during performances to prevent distractions, ensuring a calm and focused environment for both guests and performers.
  • Monitor audience and crowd behavior throughout events to ensure safety, resolve disruptions calmly, and maintain a positive, secure atmosphere.
  • Communicate effectively with team members via radio to coordinate guest services, safety responses, and operational updates in real time.

Education

Bachelor of Arts - Theatre

University of Southern California
Los Angeles, CA
05-2022

Skills

  • Highly empathetic and emotionally aware
  • Strong improvisation and quick thinking
  • Composed and effective under pressure
  • Exceptionally patient and calm in fast-paced settings
  • Excellent multitasking and time management abilities
  • Active and attentive listener
  • Sharp attention to detail
  • Very good memory and ability to retain complex information
  • Reliable, dependable, and consistently punctual
  • Confident public presence and strong verbal communication
  • Skilled at reading body language and responding appropriately
  • Comfortable engaging with large groups and diverse individuals

Timeline

Usher

Dolby Theatre
09.2025 - Current

Red Carpet Usher

Hollywood Pantages Theatre
08.2023 - Current

VIP Check-In Host

Hollywood Pantages Theatre
06.2023 - Current

Usher

Hollywood Pantages Theatre
04.2023 - Current

Bachelor of Arts - Theatre

University of Southern California

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Nick Shaw