Nick Shaw
Los Angeles
Summary
Compassionate and emotionally intelligent hospitality professional with a background in acting and live performance, bringing a deep understanding of people, presence, and connection. Skilled in stepping into the shoes of others and recognizing that every guest carries their own story — committed to creating a welcoming, uplifting environment where patrons feel seen, respected, and valued. Whether greeting thousands at a theater or helping one guest at a time, consistently aims to elevate moods and turn moments into positive, memorable experiences. Known for adaptability, empathy, and a calm, confident presence in any setting.
Overview
2
2
years of professional experience
Work History
Usher
Dolby Theatre
09.2025 - Current
- Provide exceptional guest service to an average audience of 3,400 patrons per event, greeting attendees warmly and offering clear directions.
- Assist guests with seating, ensuring accuracy and efficiency while demonstrating empathy and professionalism, especially during late seating.
- Answer guest inquiries about the venue, events, and amenities to enhance the overall experience.
- Utilize radios to maintain effective communication with team members, coordinating smooth operations and quick responses to changing needs.
- Handle ticket collection and scanning with attention to detail and courtesy.
- Adapt flexibly to varied roles and unexpected situations, maintaining calm and a positive demeanor to ensure seamless event flow.
Red Carpet Usher
Hollywood Pantages Theatre
08.2023 - Current
- Assigned to the red carpet area to manage guest flow, ensuring that only authorized personnel, including cast members, VIPs, publicists, and celebrities, are allowed access.
- Acted as a security liaison, filtering out unauthorized guests and maintaining a secure and professional atmosphere on the red carpet.
- Distributed red carpet tickets to approved guests, providing clear instructions on access to the red carpet and after-party events.
- Verified guest lists and confirmed access to after-parties, ensuring a seamless entry for VIPs and other special guests.
- Collaborated with event staff to ensure the smooth running of red carpet arrivals, coordinating crowd management and offering assistance to VIPs as needed.
- Maintained a high level of professionalism in high-pressure, fast-paced situations, ensuring celebrities and VIPs were treated with respect and provided with a seamless experience.
VIP Check-In Host
Hollywood Pantages Theatre
06.2023 - Current
- Greet VIP guests, check names off the guest list, and welcome them into the VIP lounge with a warm, professional demeanor.
- Open stanchions and doors to allow guests easy access to the VIP area, ensuring an exclusive and smooth experience for all VIPs.
- Assist the server with any needs, ensuring that VIP guests are promptly served and have a top-tier experience.
- Answer any questions and accommodate special requests to ensure VIP guests have a memorable visit.
- Communicate efficiently via radio with other staff members, coordinating guest services and ensuring all requests are handled promptly.
- Provide excellent customer service with a focus on attentiveness and discretion, maintaining the exclusivity and comfort of the VIP area.
Usher
Hollywood Pantages Theatre
04.2023 - Current
- Greet and assist over 2,703 guests per show, providing a warm, professional first impression and clear directions to enhance the guest experience.
- Maintain smooth guest flow and crowd control, including pre-show announcements, managing lines, and ensuring orderly entry and exit.
- Handle late arrivals with empathy and discretion, seating guests with minimal disruption to the ongoing performance.
- Support guests with accessibility needs, including those using wheelchairs or walkers, ensuring their safety and comfort.
- Rotate through multiple roles including greeter, box office support, metal detector screening, bag check, ticket taker, door management, floater, stage guard, and more, quickly adapting to shifting needs.
- Memorize detailed seating charts to efficiently guide patrons to their assigned seats.
- Adapt on the fly to changing situations and priorities, demonstrating flexibility and calm under pressure.
- Monitor crowd activity during performances to prevent distractions, ensuring a calm and focused environment for both guests and performers.
- Monitor audience and crowd behavior throughout events to ensure safety, resolve disruptions calmly, and maintain a positive, secure atmosphere.
- Communicate effectively with team members via radio to coordinate guest services, safety responses, and operational updates in real time.
Education
Bachelor of Arts - Theatre
University of Southern California
Los Angeles, CA05-2022
Skills
- Highly empathetic and emotionally aware
- Strong improvisation and quick thinking
- Composed and effective under pressure
- Exceptionally patient and calm in fast-paced settings
- Excellent multitasking and time management abilities
- Active and attentive listener
- Sharp attention to detail
- Very good memory and ability to retain complex information
- Reliable, dependable, and consistently punctual
- Confident public presence and strong verbal communication
- Skilled at reading body language and responding appropriately
- Comfortable engaging with large groups and diverse individuals
Timeline
Usher
Dolby Theatre
09.2025 - Current
Red Carpet Usher
Hollywood Pantages Theatre
08.2023 - Current
VIP Check-In Host
Hollywood Pantages Theatre
06.2023 - Current
Usher
Hollywood Pantages Theatre
04.2023 - Current
Bachelor of Arts - Theatre
University of Southern California