Nick Rzayev
Montreal,QC
Summary
Highly motivated and technically-minded professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Success Specialist
Fleet Complete
06.2021 - Current
- Promoted to Head of Process Team
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Retail Sales Specialist
Rogers Communications
09.2017 - 06.2021
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Delivered superior and consistent customer experience.
- Met and exceeded monthly sales targets.
- Worked in fast paced environment that required a high degree of multitasking.
Account Manager
OSL Retail Services
11.2015 - 09.2017
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Education
BBA - Administration Studies
Concordia University
Montreal, QC06.2024
High School Diploma -
Louis Riel High School
Montreal, QC06.2011
Skills
- Time Management & Planning
- Exceptional Customer Service
- Active Listening
- Problem-solving
- Autonomy
- Team Work
- Tech Savvy
- Microsoft 365: Word, Excel, Outlook, OneNote and PowerPoint
- CRM Tools: Salesforce, Zendesk, Hubspot and Vision21
Timeline
Customer Success Specialist
Fleet Complete
06.2021 - Current
Retail Sales Specialist
Rogers Communications
09.2017 - 06.2021
Account Manager
OSL Retail Services
11.2015 - 09.2017
BBA - Administration Studies
Concordia University
High School Diploma -
Louis Riel High School
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