Nick Perry
Millbrook
Summary
Results-driven and detail-oriented professional with extensive experience in customer service management and business operations. Proven ability to lead and motivate teams to deliver exceptional service and achieve organizational goals. Strong problem-solving skills with a focus on improving efficiency and customer satisfaction. Excellent communication and interpersonal skills. Proficient in MS Office/Excel, Google Business Services, and Abs integrated Solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
District Customer Service Manager
Canadian Linen
2022.07 - Current
- Successfully manage route delivery drivers, providing guidance on service requests and resolving customer inquiries
- Negotiate pricing with current clients on contracts, resulting in increased revenue and client satisfaction
- Investigate and address customer complaints promptly, ensuring timely resolution and maintaining strong customer relationships
- Ensure compliance with occupational health and safety guidelines, ensuring the well-being of drivers and customers
- Respond to customer inquiries regarding pricing and inventory, providing accurate and timely information.
Lead Distribution Supervisor
Brunswick News
2014.05 - 2022.07
- Efficiently managed business operations by maintaining records, preparing reports, and ordering supplies, resulting in streamlined processes and improved productivity
- Ensured adherence to health and safety guidelines, minimizing accidents and creating a safe work environment
- Recruited and supervised staff, effectively resolving personnel issues and fostering a positive work environment
- Oversaw the production process and managed the production schedule, meeting deadlines and optimizing resource allocation
- Collaborated with managers to implement company policies and goals, contributing to overall business success
- Conducted performance evaluations and provided feedback to subordinates, fostering professional growth.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
Train Conductor
CN Railway
2013.05 - 2014.04
- Coordinated movement, inventory, and placement of rail cars for customers, ensuring efficient and reliable service
- Reported locations of rail cars at various industries and yard locations, maintaining accurate tracking records
- Prioritized safety measures and ensured the safe movement of rail equipment and freight
- Collaborated with train dispatchers and train masters to exceed customer expectations.
- Prepared forms, required reports, switch lists and train orders daily.
Distribution Center Supervisor
Brunswick News
2009.06 - 2013.05
- Managed distribution center operations, maintaining records, preparing reports, and overseeing inventory management
- Implemented health and safety protocols, ensuring compliance and minimizing risks
- Led a team of employees, effectively handling personnel matters and fostering a positive work environment.
- Hired, evaluated, developed and optimized performance of hourly associates.
Machine Operator
Brunswick News
2003.06 - 2009.05
- Operated production equipment, ensuring timely and high-quality product output
- Monitored and adjusted equipment settings, optimizing productivity and quality
- Collaborated with technical and administrative staff to resolve production issues
- Maintained product standards and followed standard operating procedures.
Education
High School Diploma -
J.M.A. Armstrong High School
Salisbury, NBSkills
- Customer Service
- Problem-Solving
- Team Leadership
- Business Operations
- Time Management
- Analytical Skills
- Conflict Resolution
- Communication
- Quality Control
- MS Office/Excel
- Google Business Services
- Abs integrated Solutions
- Complaint Resolution
Certification
J.D.I Leadership Fundamentals
J.D.I Accident Investigation Training
Forklift Certification
Timeline
District Customer Service Manager
Canadian Linen
2022.07 - Current
Lead Distribution Supervisor
Brunswick News
2014.05 - 2022.07
Train Conductor
CN Railway
2013.05 - 2014.04
Distribution Center Supervisor
Brunswick News
2009.06 - 2013.05
Machine Operator
Brunswick News
2003.06 - 2009.05
High School Diploma -
J.M.A. Armstrong High School
J.D.I Leadership Fundamentals
J.D.I Accident Investigation Training
Forklift Certification
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