Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nick Mather

Victoria,BC

Summary

Professional with strong background in customer service and operational support, ready to excel in fast-paced environment. Known for exceptional teamwork, adaptability, and results-driven mindset. Skilled in handling customer interactions, managing inventory, and supporting store operations. Dependable and effective in meeting evolving demands and achieving collective goals.

Overview

14
14
years of professional experience

Work History

Front End Assistant Store Manager

Walmart Canada
10.2024 - Current
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on customer service best practices to enhance team performance.
  • Coordinated staff schedules to optimize coverage during peak business hours, enhancing customer experience.
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.


Online Grocery Assistant Store Manager

Walmart Canada
07.2024 - 10.2024
  • Monitored product quality and freshness, ensuring compliance with health and safety regulations.
  • Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
  • Assisted in daily inventory management to ensure product availability and minimize stock discrepancies.
  • Trained new hires on store procedures and customer service standards to enhance team performance.

Online Grocery Assistant Manager

Walmart Canada
10.2022 - 07.2024
  • Monitored product quality and freshness, ensuring compliance with health and safety regulations.
  • Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
  • Assisted in daily inventory management to ensure product availability and minimize stock discrepancies.
  • Trained new hires on store procedures and customer service standards to enhance team performance.

Backroom Assistant Store Manager

Walmart Canada
10.2021 - 10.2022
  • Led daily operations to enhance customer service quality and store efficiency.
  • Mentored team members, fostering professional growth and improving overall performance.
  • Implemented inventory management strategies, optimizing stock levels and reducing shrinkage.
  • Analyzed sales data to identify trends, driving strategic merchandising decisions.

Front End Assistant Store Manager

Walmart Canada
07.2019 - 10.2021
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on customer service best practices to enhance team performance.
  • coordinated staff schedules to optimize coverage during peak business hours, enhancing customer experience
  • Improved customer satisfaction by providing exceptional service and addressing concerns.

Various Associate Roles

Walmart Canada
06.2011 - 07.2019
  • Worked as a number of hourly roles during highschool and beyond.
  • From Stockman, to Dairy Associate, Produce Associate, Cashier.
  • Customer Service Manager from 2016 to 2017
  • Lead Customer Service Manager 2017-2019

Education

High School Diploma -

Dover Bay Secondary School
Nanaimo, BC
06-2014

Skills

  • Retail operations
  • Inventory control
  • Profit and Loss management
  • Team building and leadership
  • Store opening and closing
  • Employee scheduling
  • Hiring and training
  • Pricing and markdowns
  • Customer service management
  • Sales growth

Languages

English
Native or Bilingual

Timeline

Front End Assistant Store Manager

Walmart Canada
10.2024 - Current

Online Grocery Assistant Store Manager

Walmart Canada
07.2024 - 10.2024

Online Grocery Assistant Manager

Walmart Canada
10.2022 - 07.2024

Backroom Assistant Store Manager

Walmart Canada
10.2021 - 10.2022

Front End Assistant Store Manager

Walmart Canada
07.2019 - 10.2021

Various Associate Roles

Walmart Canada
06.2011 - 07.2019

High School Diploma -

Dover Bay Secondary School

Similar Profiles

CREATE PROFILE
Nick Mather