Nick Loucakos
Port Moody,British Columbia
Summary
Dynamic leader with extensive experience in operations management and staff training, notably at Opa Of Greece Franchise Group. Excelled in fostering a culture of continuous learning and optimizing business processes for enhanced efficiency. Proven track record in improving customer satisfaction and mentoring aspiring managers and Franchisees, demonstrating exceptional personnel management and operational oversight skills.
Overview
22
22
years of professional experience
Work History
Owner/Operator
Opa Of Greece Chinook Center
11.2004 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Owner
Opa Of Greece Country Hills Town Center
05.2019 - 04.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw management team/daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Regional Training Manager
Opa Of Greece Franchise Group
06.2021 - 07.2022
- Streamlined onboarding process for new Franchisees, accelerating their integration into the company culture.
- Cultivated a culture of continuous learning across multiple Franchise locations, encouraging Franchisees to pursue professional development opportunities actively.
- Evaluated the effectiveness of existing training methods, making necessary adjustments to optimize results.
- Collaborated with cross-functional teams to customize training materials for various departments.
- Oversaw 12 Locations in the Calgary Market, provided coaching and Training to existing Franchisees
- Responsible for Training and Onboarding new Franchisees entering the system
- Provided coaching and mentoring to aspiring managers, fostering a supportive learning environment.
Customer Service Lead
Staples
09.2002 - 09.2004
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
High School Diploma -
Prince Of Wales Secondary
Vancouver, BC06-2002
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Personnel Management
- Staffing
- Operations Oversight
Languages
English
Native or Bilingual
Greek
Professional Working
Timeline
Regional Training Manager
Opa Of Greece Franchise Group
06.2021 - 07.2022
Owner
Opa Of Greece Country Hills Town Center
05.2019 - 04.2023
Owner/Operator
Opa Of Greece Chinook Center
11.2004 - Current
Customer Service Lead
Staples
09.2002 - 09.2004
High School Diploma -
Prince Of Wales Secondary
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