NICK LOMANTO
San Diego
Summary
An ambitious and driven graduate from San Diego State University, with a proven track record of delivering exceptional customer service, leading teams, and solving complex problems in high-pressure environments. Looking for career growth in business related fields and very eager to grow with a coachable personality/mindset. Equipped with a strong foundation in communication, leadership, and client relations. A committed team player and a proactive problem solver, I consistently strive to exceed expectations while fostering a culture of excellence.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Omni La Costa Resort & Spa
10.2024 - Current
- Provide an exceptional guest experience by welcoming, checking in, and assisting guests throughout their stay, ensuring a seamless experience from arrival to departure
- Actively manage daily operational checklists to ensure the smooth functioning of the resort, improving overall guest satisfaction
- Respond to a wide range of guest inquiries, offering detailed information about resort amenities and local attractions, maintaining high levels of customer service and engagement
- Resolve guest complaints swiftly and professionally, turning challenges into opportunities to enhance customer loyalty and satisfaction
- Maintain meticulous records of guest accounts, reservations, and special requests, ensuring accuracy and compliance with hotel policies
Valet Lead
Hotel Milo
01.2022 - 03.2023
- Company Overview: Signature Parking Valet
- Delivered superior customer service by efficiently managing vehicle flow during peak times, minimizing wait times and enhancing client satisfaction
- Collaborated with team members to optimize valet operations, ensuring smooth coordination and adherence to company standards
- Demonstrated problem-solving abilities by addressing customer concerns, vehicle issues, and ensuring the safe handling of clients' vehicles
- Maintained professionalism and attention to detail in all client interactions, fostering a positive brand image and ensuring repeat business
- Signature Parking Valet
Student-Athlete
Santa Barbara City College
07.2020 - 11.2022
- Balanced rigorous academic demands with athletic responsibilities, achieving a 3.5 GPA while contributing to the success of the team on and off the field
- Strengthened leadership and teamwork abilities through collaboration with diverse teammates, providing mentorship, and helping to drive team performance
- Developed resilience, time management, and strategic thinking skills, all critical in high-stakes, fast-paced environments
- Cultivated a culture of motivation and positive reinforcement, leading to improved team cohesion and individual player growth
Education
Bachelor of Arts - Communications
San Diego State University
San Diego, CA05.2025
Associate of Arts - Communications
Santa Barbara City College
Santa Barbara, CA05.2023
Skills
- Problem-Solving & Adaptability
- Time Management
- Client Satisfaction
- Microsoft Office suite
- Google Workspace
- Social Media Management
- Customer Relations management
- Eager to listen
- Writing and verbal communication
Awards & Honors
- Dean's List, Santa Barbara City College, 2021-2022
- Team Captain, Santa Barbara City College, 2020-2021
- Team Captain, Live Oak High School, 2016-2020
Timeline
Guest Service Agent
Omni La Costa Resort & Spa
10.2024 - Current
Valet Lead
Hotel Milo
01.2022 - 03.2023
Student-Athlete
Santa Barbara City College
07.2020 - 11.2022
Associate of Arts - Communications
Santa Barbara City College
Bachelor of Arts - Communications
San Diego State University
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