NICK LAI
Elk Grove
Summary
Over 20 years of experience in Unitrends, Veeam, and Commvault Back-Up Admin, IIS 6 to 10.0 Admin, System Administration for Windows Servers, and Desktop Support Highly admirable administrative, customer service, communications skills, team player, capable of problem-solving Hard working, take initiative, and can work independently and with a team, flexible, and self-motivated. Willing to learn new things, adapt well to change Knowledgeable in Storage, EMC, and NetApp. Extensive knowledge in Microsoft Windows Platforms (9.x, NT, 2000, 2003, 2008, and 2012/16/2022/2025) Experience in configuring, monitoring, upgrading, and maintaining systems, hardware, software, and related infrastructure. VMware vSphere (ESXi and vCenter) versions 5.0/5.5/6.0. VMware Server Administration: Managing Virtual Servers Virtual Infra Client & VMware ESXi Server Troubleshooting the VM machines using Virtual Center and VMware Infrastructure client. Cloning and troubleshooting VM ESXi hosts and guest servers. Creating and deploying templates. Experienced in Windows Administration, Active Directory, and Microsoft Exchange 2007/2024 Servers. Troubleshooting, customer service, great listener, pays attention to detail, multi-tasker, organizer.
Overview
33
33
years of professional experience
1
1
Certification
Work History
VP-System Engineering & Architecture Mgr.
West Coast Community Bank
08.2020 - Current
- System and Network Administrator, focused on network architecture, security, and availability.
-Backup Exec/Commvault/ Unitrendarchives, restores and backups for 30TB of data from various
systems including :
-Windows, VM’s, and Macintosh.
-Microsoft Windows Server 2003/2008/2012/2016/2022/2025, AD, DNS, DHCP Administration and Support
-Maintenance Video Edge Server(American Dynamics ) provide support and train users
-Hyper V
-Mitel telephone Administration
-Managed Symantec Endpoint Protection, Servers Patching-WSUS, Exchange Online/O365, G-Drive, DNS, DHCP, GPO, IIS, Cisco Meraki WIFI, Qnap Nas, DUO Security and Managed Engine(HelpDesk) software, and WordPress admin.
-Provide training for Help Desk staff and Systems Administrator in the office on every system. I also manage to promote skill sharing and collaboration.
-Maintenance Barracuda firewall, VPN and monitoring all the network using PTRG reporting software
-Create, maintain and delete user accounts (Windows Active Directory, VPN, hosted services, etc.) and Supporting and troubleshooting printers
-Support Helpdesk with imaging workstation.
System Engineer Qualifications / Skills:
-Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
-Defines customers’ needs and functionality in a service development cycle.
-Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.
-Installs configure, and tests operating systems, application software, and system management tools.
-Ensures the highest level of systems and infrastructure availability.
-Implements warranty and support activities.
-Evaluates the existing systems and provides technical direction to IT, support staff.
-Plans and implements system automation as required for better efficiency.
-Oversees the development of customized software and hardware requirement.
Senior System Administrator
West Coast Community Bank
05.2018 - 08.2020
- System and Network Administrator, focused on network architecture, security, and availability.
- Backup Exec/Commvault/ Unitrends archives, restores, and backups for 30TB of data from various systems, including :
- -Windows, VMs, and Macintosh.
- -Microsoft Windows Server 2012/2016,and 2022 AD, DNS ,and DHCP Administration and Support
- -Maintenance Video Edge Server(American Dynamics ) provide support and train users
- -Hyper V
- -Mitel telephone Administration
- -Managed Symantec Endpoint Protection, Server Patching-WSUS, Exchange Online/O365, G-Drive, DNS, DHCP, GPO, IIS, Cisco Meraki WIFI, Qnap Nas, DUO Security, and Managed Engine(HelpDesk) software, and WordPress admin.
- -Provide training for Help Desk staff and the office systems administrator on every system. I also promote skill sharing and collaboration.
- -Maintenance of Barracuda firewall, VPN, and monitoring of the network using PTRG reporting software
- -Create, maintain, and delete user accounts (Windows Active Directory, VPN, hosted services, etc.) and Supporting and troubleshooting printers
- -Support Helpdesk with the imaging workstation.
- System Engineer Qualifications / Skills:
- -Manages and monitors the organization’s installed systems and infrastructure to align with company guidelines or SOP (standard operating procedure).
- -Defines customers’ needs and functionality in a service development cycle.
- -Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.
- -Installs, configures, and tests operating systems, application software, and system management tools.
- -Ensures the highest level of systems and infrastructure availability.
- -Implements warranty and support activities.
- -Evaluates the existing systems and provides technical direction to IT, support staff.
- -Plans and implements system automation as required for better efficiency.
- -Oversees the development of customized software and hardware requirements.
Systems Administrator
Climateworks Foundation
05.2017 - 05.2018
- Maintain archives, restores, and backups for 50TB of data from various systems, including Windows, Hyper-V, files server using Backup Exec and Commvault System.
- Install, maintain, and decommission Windows servers and VMs.
- Telecom services: Assign extensions, create voice mailboxes, and add licenses within Cisco Call Manager and Unity.
- Managed Symantec Endpoint Protection, Exchange Online, G-Drive, and AD, DNS, DHCP, GPO, Cisco Meraki WIFI, Qnap Nas, DUO Security software, and WordPress admin.
- I train Help Desk staff and Systems Administrators on every system I manage to promote skill sharing and collaboration.
- Maintain Palo Alto’s firewall, VPN, and monitor all the network using PTRG reporting software
Systems Administrator
AKQA
08.2016 - 04.2017
- Maintain archives, restores, and backups for 70TB of data from various systems, including Windows, Solaris, VMs, Exchange, and Macintosh, using Commvault Simpana, AWS, and Egnyte.
- In charge of font licenses, purchases, and uploading to Font Explorer X for over 15 client teams.
- Manage Project Server 2010 and custom client rate sheet for all North American offices. Provide training to users and IT staff. Participate in a rollout to our New York office and work closely with contractors to upgrade and create customized reporting.
- I created accounts in the financial system, Sage 500, and helped streamline the account creation process with the Manager of Accounting Systems.
- I installed, maintained, and decommission Windows servers and VMs. I also created SharePoint wikis for internal IT documentation and a help page for users.
- Telecom services: Assign extensions, create voice mailboxes, and add licenses within Cisco Call Manager and Unity.
- I train Help Desk staff and Systems Administrators in North America on every system I manage to promote skill sharing and collaboration. Reduced
- Resolution times are improved as all staff members have the tools and knowledge to complete tasks quickly.
- Automated custom reports for SOX compliance using PowerShell scripts saving 2 hours of manual work. Reports included users in Domain Admins, VPN security groups, and a list of external users, all with specific details for our compliance officer to review.
- C-Cure 9000. Maintenance server, American Dynamics cameras, archived video, and add/delete users for security doors clearance.
- Casper Suite Admin
Systems Analyst
County of Santa Cruz
04.2001 - 07.2016
- Manage mixed Windows, Linux, SQL, and NAS client backups using Commvault, client and server installs and upgrades, maintain/performed regular backups, recovery, scheduling, and storage policies, manage ticket queue for customer requests for restored data.
- Installation, configuration, and support for Commvault Simpana Backup and Recovery Software. Proficient with version 8.0, 9.0, and 10 as well as Virtual Server, SQL, Exchange, and Oracle iDataAgents-Implements Commvault Mailbox Archiver on Microsoft Exchange 2007 and 2013. Installation, configuration, and support for EMC and NetApp Data. Installation, configuration, and support for Quantum Scalar Tape Libraries (i6000)
- IIS Administrator provides technical guidance and give advice to co-workers. Supports and manages servers in production and test environments. Manages SSL Certificates in IIS. Installs, upgrades, and configures applications within a Microsoft Server IIS environment.
- Exchange Server Administrator maintained the Microsoft Exchange 2007 Servers and resolved any issues regarding the Exchange email systems. Tested and installed various hardware and software on the system. Maintained the security access on the Microsoft server. Coordinated with the vendors to help in resolving any Exchange server issues. Archived all the County’s emails using Commvault software.
- Microsoft Windows Server 2000/2003/2008/2012, AD, DNS, DHCP Administration and Support
- ESXi Host and VM configuration and administration
- Installed and/or upgraded VMware Tools and Anti-virus on all County’s Servers.
- Configured Group Policy Objects to create a secure Windows Infrastructure.
- Created user IDs, roles, groups, OU's, etc.
- Setup Managed service accounts for the domain
- Symantec Endpoint Protection 12.1.6 / Admin
Desktop Support Engineer
Visa International
11.2000 - 03.2001
- Repaired, updated, built computer systems, installed software/hardware, tested and configured new laptop/desktop.
- Provided technical support to internal end-users, and maintained all network and local printers.
- Imaged using Ghost Utility for Windows NT, Windows 95 to Windows 2000, and NT Workstation.
- Performed proper cable management for all components and troubleshoot software and hardware issues.
System Administrator
Mortgage.com
02.2000 - 11.2000
- Created user accounts and managed on Exchange Server 2000
- Configured systems for remote access and installed, tested, maintained, and provided technical support for system hardware. Also offered on-site end-user support and help desk.
- Managed system within the enterprise, including terminals, remote printers and local area network.
Supervisor/Lead Installer
Circuit City
11.1992 - 10.1997
Education
Certificate -
M.C.P.
Degree - undefined
Master’s Institute
San Jose, CAundefined
College of San Mateo
San Mateo, CASkills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Complex Problem-solving
- Customer service
- Equipment decommissioning
- Client relationship building
- Results-driven
- Account management
- Operations management
- Documentation and reporting
- Staff development
- Verbal and written communication
Accomplishments
Active Directory rebuilt from scratch due to Ransome Ware.
Rebuilt all the bank servers and restored data from backups
Certification
In the process of getting CCNA 200-301
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Interests
Love IT and Automotive Industry
Timeline
VP-System Engineering & Architecture Mgr.
West Coast Community Bank
08.2020 - Current
Senior System Administrator
West Coast Community Bank
05.2018 - 08.2020
Systems Administrator
Climateworks Foundation
05.2017 - 05.2018
Systems Administrator
AKQA
08.2016 - 04.2017
Systems Analyst
County of Santa Cruz
04.2001 - 07.2016
Desktop Support Engineer
Visa International
11.2000 - 03.2001
System Administrator
Mortgage.com
02.2000 - 11.2000
Supervisor/Lead Installer
Circuit City
11.1992 - 10.1997
Degree - undefined
Master’s Institute
undefined
College of San Mateo
Certificate -
M.C.P.