Nick Kilcollins
Stratford,PE
Summary
Dynamic professional with a strong work ethic and customer service expertise and management , recognized for enhancing customer satisfaction at PEI Cannabis Corporation. Proven track record in staff training and development, alongside sales proficiency, driving increased daily sales through effective product recommendations and engaging marketing strategies. Skilled in POS system operation and product merchandising.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Budtender/Supervisor
PEI Cannabis Corporation
06.2024 - Current
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
- Contributed to the development of standard operating procedures and best practices, ensuring a consistent, high-quality experience for all customers.
- Increased daily sales through upselling techniques and effective communication of product benefits.
- Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
Clerk
Liquor PEI
08.2023 - 06.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Warranty Manager
Sporting Intentions
06.2022 - 06.2024
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
Education
Sport And Leisure Management - Recreational Management
Holland College
Charlottetown, None06.2005
Business Management - Business Administration And Management
Atlantic Business College
Fredericton, NB06.2002
Skills
- Strong work ethic
- Customer service expertise
- Staff training and development
- POS system operation
- Sales proficiency
- Product display creation
- Packaging products
- Maintaining confidentiality
- Discussing cannabis
- Customer education
- Product merchandising
Languages
English
Professional Working
Certification
Can sell Cannabis Certification
First Aid & CPR
ID Trainning
Spiffy
Timeline
Lead Budtender/Supervisor
PEI Cannabis Corporation
06.2024 - Current
Clerk
Liquor PEI
08.2023 - 06.2024
Warranty Manager
Sporting Intentions
06.2022 - 06.2024
Sport And Leisure Management - Recreational Management
Holland College
Business Management - Business Administration And Management
Atlantic Business College