Nick Kalantzis
Guelph,ON
Summary
Results-oriented customer service professional with expertise in training and operational excellence. Successfully elevated franchisee performance and contributed to national program improvements, driving consistent brand standards. Focused on leveraging strategic coaching and relationship-building skills to enhance customer engagement and satisfaction.
Overview
2027
2027
years of professional experience
Work History
Corporate Trainer
Boston Pizza International
Mississauga, Canada
01.2024 - Current
- Facilitate leadership development for Franchisees, GMs, and Kitchen Managers through structured training programs
- Partnered with franchisees to elevate performance and maintain consistent brand excellence through tailored support and guidance
- Provide strategic coaching on labour, food cost, and operational efficiency
- Contributed to design and improvement of national training programs and resources, enhancing training effectiveness and alignment with operational goals
- Led onboarding and operational execution for new and transitioning restaurant locations, ensuring smooth integration and adherence to brand standards
Manager
Boston Pizza
Guelph, Canada
2018 - 2024
- Managed daily operations to ensure efficient restaurant functioning.
- Enforced health and safety regulations to protect staff and customers.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
Manager
Cusina Bistro
Guelph, Canada
2016 - 2018
- Operations Management: Oversaw daily operations, ensuring inventory accuracy and compliance with health regulations.
- Team Leadership: Led hiring, training, and scheduling to build a cohesive team.
- Customer Service: Maintained high service standards while promptly resolving customer issues.
Education
High School Diploma -
John F. Ross CVI
GuelphSkills
- Learning Facilitation
- Strategic planning
- Problem-Solving
- Time Management
- Adaptability
- Communication
Education Certifications
- High School Diploma, John F. Ross CVI, Guelph, ON
- Smart Serve Certification
Timeline
Corporate Trainer
Boston Pizza International
01.2024 - Current
Manager
Boston Pizza
2018 - 2024
Manager
Cusina Bistro
2016 - 2018
High School Diploma -
John F. Ross CVI