Summary
Work History
Education
Skills
References
Preferred Name
Work Preference
Timeline
Generic
Open To Work

Nigashan Kunapalasingam

Vancouver,Canada

Summary

Customer service professional with a proven track record at Lush Cosmetics, achieving a 95% satisfaction rate. Expertise in conflict resolution and payment processing enhances customer experiences and streamlines operations. Bilingual communicator skilled in fostering team collaboration and driving results in fast-paced environments.

Work History

Call Customer Care Representative

Lush Cosmetics
2023 - 2024
  • Delivered customer support via phone and email, managing 40-60 inquiries daily to enhance customer experience.
  • Processed payments and resolved product/order-related issues with a 95% satisfaction rate.
  • Streamlined documentation and coordinated workflows to assist in reducing ticket backlog, improving response times.

Delivery Driver / Customer Service

Lordco Auto Parts
2023 - 2023
  • Completed 20-30 daily deliveries, ensuring exceptional customer service and satisfaction.
  • Assisted customers with product inquiries, enhancing overall in-store experience ratings.
  • Operated POS systems, processed financial transactions accurately, and reduced errors.

Wearhouse Stock Associate

Lush Cosmetics
2021 - 2022
  • Restocked merchandise and maintained accurate inventory across all product types to support sales.
  • Stocked shelves with fresh products to maintain inventory levels.
  • Organized storage areas for efficient product retrieval and management.
  • Rotated and presented products effectively to enhance visibility and drive customer engagement.
  • Assisted customers in selecting products and answering inquiries.

Part-Time Mechanic / Cashier / Front Desk

Quick Fix Auto Limited
2018 - 2021
  • Managed front desk customer interactions and processed 30+ transactions per shift, enhancing customer service experience.
  • Assisted mechanical staff with routine tasks, streamlining shop workflow.
  • Maintained clean and organized environment, contributing to higher customer satisfaction.

Volunteer (Daycare)

Sunset Community Centre
2020 - 2020
  • Supported staff in supervising and engaging groups of 10-15 children, fostering a positive and interactive atmosphere.
  • Ensured safety and warmth for children during activities, contributing to a nurturing environment.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Computer Science Major -

Langara College
10.2023

High School Diploma -

Sir Winston Churchill Secondary School
01.2021

Skills

  • Customer support
  • Complaint handling
  • Problem resolution
  • Issue follow-up
  • Order processing
  • Payment processing
  • Appointment scheduling
  • Record keeping
  • Office administration
  • Microsoft Office applications
  • Technical troubleshooting
  • Team collaboration
  • Bilingual communication

References

Available upon request.

Preferred Name

Nick K

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Salary Range

$40000/yr - $200000/yr

Timeline

Computer Science Major -

Langara College

High School Diploma -

Sir Winston Churchill Secondary School

Call Customer Care Representative

Lush Cosmetics
2023 - 2024

Delivery Driver / Customer Service

Lordco Auto Parts
2023 - 2023

Wearhouse Stock Associate

Lush Cosmetics
2021 - 2022

Part-Time Mechanic / Cashier / Front Desk

Quick Fix Auto Limited
2018 - 2021

Volunteer (Daycare)

Sunset Community Centre
2020 - 2020

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Nigashan Kunapalasingam