Summary
Overview
Work History
Education
Skills
Certification
Hockey
Additional Information
Timeline
Generic

Nick Jones

Jerseyville,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and build lasting relationships with people in the community to help increase trust and make the community a safer place to visit and live in.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Liquor Clerk

Sobeys Inc.
06.2018 - Current
  • Educated customers on different promotions, beers and wines to facilitate buying decisions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to brewery and beer type.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Front End Department Supervisor

Sobeys Inc.
09.2013 - Current
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply and tho ensure there was no discrepancies.
  • Responsible for helping and ensuring payroll was done properly to ensure coworkers were paid accurately
  • Worked with Garda Security and management to count money in safe to ensure amount was correct for pick up once a week
  • Strategically scheduled team members every week to maintain optimal staffing at all times.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and learn the roles in the department.
  • Coached employees and trained on methods for handling various aspects of sales at the cash register, complicated issues that could arise and difficult customers.
  • Worked the customer service desk which include the lottery terminal as well as a cash register and made sure customers had a positive experience in the store
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Supported loss prevention goals by monitoring shopper behavior.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Managed efficient cash register operations.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Volunteer

Jersey Girls
11.2022 - 04.2023
  • Helped manage the bar at their fundraising events to serve people drinks with Smart Serve certification
  • Cleaned up after the events with other helpers to make sure there was no garbage or mess left over
  • Donated and set up silent auction items on display for attendees to see and bid on items

Volunteer Hockey Coach

Beverly Minor Hockey
09.2018 - 11.2018
  • Educated novice hockey players in gameplay and skating.
  • Increased player strength, agility and game skills through successful practices.
  • Developed game plans and adjusted to meet various game situations.
  • Helped run on ice drills with players on team

Volunteer Cycling Instructor

Hamilton Youth Cycling
  • Cultivated positive relationships with participants by interacting with group during mountain biking classes.
  • Minimized injury risks by advising clients about form and proper clothing.
  • Treated injured students with basic first aid and reiterated safety standards to prevent recurrence.
  • Educated players on nutrition and positive life choices for better health and performance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Helped arrange and run youth rides during Paris to Ancaster races

Education

Advanced Diploma - Advanced Security Management

Mohawk College of Applied Arts And Technology
Hamilton, ON
06.2018

Diploma - Police Foundations

Mohawk College of Applied Arts And Technology
Hamilton, ON
06.2017

Skills

  • Problem-Solving Skills
  • Corrective Actions
  • Effective Planning
  • Time Management
  • Conflict Management
  • Effective Working Relationships
  • Fraud Prevention
  • Job Assignments
  • Flexible Work Schedule
  • ID Verification
  • Building Relationships

Certification

  • Smart Serve Training - Received in 2016
  • Security Guard Training - Received in 2017
  • Possession and Acquisition of Firearms Training - Received in 2017
  • Restricted Possession and Acquisition Firearms Training - Received in 2017
  • Standard First Aid CPR-C & AED - Recertified and received in 2023

Hockey

  • Started playing organized hockey at age of 4
  • Played my whole life in Rep level A hockey in Beverly and Dundas
  • Played Juvenile Rep hockey in Beverly and was made an assistant captain in my rookie year for showing great leadership
  • Built long last friendships and loved the team aspect of the sport, I consider everyone I played with family
  • Required me to balance my social life, school (high school and post secondary), with my hockey schedule that was 4-5 days a week
  • Currently playing in a mens league once to twice a week out of Cambridge, Ontario
  • Hockey taught me leadership, sacrifice, discipline and team building throughout my life

Additional Information

Work References

Ancaster Sobeys

Steven Ryan, Front End Manager (905) 648 3534

  • Was my direct manager during my time at my current position

Frank Giampietro, Assistant Store Manager (905) 648 3534

  • Helped him with tasks around the store, over saw my work

Drew Nihill, Liquor Department Supervisor (905) 745 1802

  • We were in charge of running the liquor department, decisions were made by both collaborating together

Clarence Buchner, Overnight Grocery Manager (905) 981 5551

  • Managed the store over night and worked with me when I was working late


Academic Reference

Amy Jantz, Advanced Security Management Professor (905) 575 1212 ext. 3269


Volunteer References

Chris Kiriakopoulos, Hamilton Youth Cycling Leader (905) 537 0272

Shannon Revell, Jersey Girls Leader (905) 807 4374

Steven Ryan, Sobeys Volunteering Leader (905) 648 3534

Tanya Kuhr, Beverly Minor Hockey President


Character References

Stephen Mizner, Hamilton Police Constable (905) 975 2803

Derick Malek, Hamilton Police Constable (905) 320 4818

Brett Wilkinson, PEEL Police (905) 630 6807

Jacob Couchman, The Green Organic Dutchman Head Maintenance Manager (519) 242 8737


Timeline

Volunteer

Jersey Girls
11.2022 - 04.2023

Volunteer Hockey Coach

Beverly Minor Hockey
09.2018 - 11.2018

Liquor Clerk

Sobeys Inc.
06.2018 - Current

Front End Department Supervisor

Sobeys Inc.
09.2013 - Current

Volunteer Cycling Instructor

Hamilton Youth Cycling

Advanced Diploma - Advanced Security Management

Mohawk College of Applied Arts And Technology

Diploma - Police Foundations

Mohawk College of Applied Arts And Technology

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