Nick Howlett
London,Canada
Summary
Professional client management expert with solid experience in fostering strong client relationships and driving business growth. Known for strategic approach, adaptability, and effective collaboration within teams to achieve results. Skilled in client communication, project management, and solving complex problems, ensuring client satisfaction and loyalty. Dependable and responsive to evolving business needs, delivering consistent value and outcomes.
Overview
10
10
years of professional experience
Work History
Client Manager
Peak Sales Recruiting
06.2022 - Current
- Consistently exceeding quarterly metrics and achieving 114% of quota in 2023 ($342k on $300k) and 114% of quota in Q1 2024.($118k on $100k)
- Achieved 20 hires in 2023 exceeding the company expected of 16
- Lead 360 full-cycle recruitment for clients across multiple sectors, specializing in identifying top talent through direct sourcing and proactive networking.
- Developed and managed talent pipelines for clients, ensuring a steady flow of high-quality candidates.
- Conducted thorough needs analyses with hiring managers to understand both immediate and future hiring needs, providing tailored recruitment solutions.
- Provided comprehensive candidate write-ups and guided hiring managers through the interview and selection process, improving their recruitment capabilities.
- Successfully closed recruitment projects in an average of 15 business days, compared to the company standard of 30 days.
- Acted as a brand ambassador, ensuring an exceptional candidate experience and promoting client brand awareness.
Produce Department Manager
Farmboy Company Inc.
10.2019 - 06.2022
- Lead most profitable department in london by managing inventory levels and fresh availability
- Managed all aspects of department operations, including recruitment, training, and scheduling of staff
- Led the team in achieving key financial deliverables, including gross profit targets and wage cost management
- Ensured high levels of customer satisfaction by maintaining a well-organized department and high service standards
- Provided training and development to team members, improving performance and customer service
Service Department Manager
Farmboy Company Inc.
02.2019 - 10.2019
- Managed a team of 15 individuals
- Directed a fast-paced customer service team, ensuring the achievement of wage percentage targets and operational efficiency
- Trained and coached staff to provide high levels of service, implementing strategies that enhanced team performance
Assistant Produce Manager
Farmboy Company Inc
02.2018 - 02.2019
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
Service Supervisor
Farmboy Company Inc
06.2014 - 02.2018
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Education
Architectural Engineering -
Fanshawe College
01.2018
Regina Mundi Catholic College
01.2012
Skills
- Cold calling
- 360 Full-cycle recruitment
- Talent sourcing & pipeline development
- Client services
- Team oversight
- CRM software proficiency
- Client & stakeholder management
- Strategy development
- LinkedIn & social media recruiting
- Communication & negotiation skills
- Salesforce & Microsoft Office 365
- Strong business acumen
Accomplishments
- Client Manager of the Quarter (Q1 2024): Achieved 118% of quota and exceeded all performance metrics.
- First Client Manager to secure new business and close a project within 15 business days, improving the recruitment cycle by 50%.
Languages
English
Native or Bilingual
Timeline
Client Manager
Peak Sales Recruiting
06.2022 - Current
Produce Department Manager
Farmboy Company Inc.
10.2019 - 06.2022
Service Department Manager
Farmboy Company Inc.
02.2019 - 10.2019
Assistant Produce Manager
Farmboy Company Inc
02.2018 - 02.2019
Service Supervisor
Farmboy Company Inc
06.2014 - 02.2018
Regina Mundi Catholic College
Architectural Engineering -
Fanshawe College
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