Nick Grasso
Kelowna,BC
Summary
Experienced and dynamic Sales Professional with a proven track record in luxury sales and leadership roles. Adept at driving revenue growth, cultivating strong client relationships, and leading high-performing teams to achieve exceptional results. With a deep understanding of the luxury market, I excel in delivering personalized customer experiences that exceed expectations. My strategic mindset, combined with exceptional communication and negotiation skills, enables me to effectively lead and inspire teams to reach their full potential.
Overview
28
28
years of professional experience
Work History
Front Desk Concierge Supervisor
First Service Residential BC
02.2023 - Current
- Supervised and mentored a team of 6 front desk associates, providing training, guidance, and performance evaluations.
- Assisted the Area Manager in overseeing daily operations and resident service standards.
- Trained new front desk associates in check-in/check-out procedures, activating digital keys, lobby entry phone connections and resident interactions.
- Handled resident inquiries, concerns, and complaints, finding swift resolutions to ensure complete satisfaction.
- Coordinated with housekeeping and maintenance to address room readiness and guest requests.
- Maintained accurate records of Bylaws and rule violations.
- Assisted in updating and implementing training materials to enhance staff performance.
- Scheduled and assigned daily work and activities for team members.
- Maintained professional, organized, and safe environment for residents and guests.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Inside Sales Representative
Laird Plastics
07.2021 - 01.2022
- Conducted outbound sales calls to prospective clients, presenting product features and benefits, and addressing customer inquiries.
- Managed a portfolio of 50 key accounts, maintaining regular contact to identify upselling and cross- selling opportunities.
- Consistently achieved or exceeded monthly sales targets, resulting in 12% revenue growth.
- Utilized CRM software to track leads, manage pipeline, and ensure accurate sales forecasting.
- Provided exceptional customer service by promptly resolving issues and ensuring customer satisfaction.
- Participated in regular sales training sessions to enhance product knowledge and sales techniques.
- Managed friendly and professional customer interactions.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Sales Representative
BMW West Island
05.2018 - 07.2021
- Conduct in-depth product presentations and demonstrations to potential customers.
- Identify customer needs and recommend suitable vehicles based on individual preferences and budgets.
- Coordinate test drives, provide vehicle specifications, and address customer inquiries.
- Negotiate prices, terms, and financing options, ensuring a win-win outcome for both the customer and the dealership.
- Collaborate with the finance team to secure appropriate financing and finalize the sales process.
- Regularly exceed monthly sales quotas, consistently ranking among the top performers in the team.
- Utilize CRM software to manage leads, follow up with prospects, and track sales progress.
- Maintain up-to-date knowledge of industry trends, competitor offerings, and market dynamics.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Quality, Health & Safety Supervisor
Swissport
04.2017 - 05.2018
- Developed, implemented, and managed the company's health and safety programs to ensure compliance with regulatory requirements and industry best practices.
- Led a team of 250+ ramp agents, passenger service agents, and grooming agents, providing guidance, training, and performance evaluations
- Conducted regular safety meetings and training sessions to educate employees on safe work practices and hazard recognition.
- Collaborated with department heads to identify and mitigate workplace hazards, resulting in 20% reduction in incident rates.
- Led incident investigations, analyzing root causes and implementing corrective actions to prevent recurrence.
- Oversaw safety audits and inspections, identifying areas for improvement and recommending corrective measures.
- Compiled and analyzed safety data, producing comprehensive reports for management review.
Sales Representative
BMW MINI Laval
04.2016 - 03.2017
Sales Representative
Audi Prestige
05.2009 - 03.2016
Sales Representative
Subaru Des Sources
10.2004 - 09.2008
Sales Representative
Volkswagen Des Sources
10.2002 - 09.2004
Sales Representative
Royal Holiday
09.2001 - 09.2002
- Conducted engaging and persuasive sales presentations to potential time-share buyers, highlighting the features and benefits of the properties
- Provided excellent customer service to resort guests, understanding their preferences and interests
- Developed and maintained a deep understanding of the time-share products and their market value
- Negotiated terms and pricing to maximize revenue while ensuring customer satisfaction.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Listened to customer needs and desires to identify and recommend optimal products.
Supervisor
Alamo Rent A Car
01.1996 - 12.2000
- Supervised a team of 21 employees providing leadership, training, and performance evaluations.
- Managed rental car reservations, check-in/check-out processes, and vehicle assignments.
- Addressed customer inquiries, concerns, and issues promptly to ensure a positive rental experience.
- Coordinated with themaintenance team to ensure vehicles were properly cleaned, maintained, and ready for rental.
- Utilized reservation software to manage bookings, fleet availability, and vehicle maintenance schedules.
- Implemented and enforced company policies and procedures to streamline operations and ensure compliance.
- Collaborated with other departments, including sales and customer service, to optimize customer experiences.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
Education
Diploma of Collegial Studies (DEC) - Humanistic Psychology
1996
Skills
Communication Skills
Relationship Building
Negotiation Skills
Time Management and Organization
Leadership
Problem-Solving
Delegation
Conflict Resolution
Adaptability
Motivation and Empowerment
Timeline
Front Desk Concierge Supervisor - First Service Residential BC
02.2023 - Current
Inside Sales Representative - Laird Plastics
07.2021 - 01.2022
Sales Representative - BMW West Island
05.2018 - 07.2021
Quality, Health & Safety Supervisor - Swissport
04.2017 - 05.2018
Sales Representative - BMW MINI Laval
04.2016 - 03.2017
Sales Representative - Audi Prestige
05.2009 - 03.2016
Sales Representative - Subaru Des Sources
10.2004 - 09.2008
Sales Representative - Volkswagen Des Sources
10.2002 - 09.2004
Sales Representative - Royal Holiday
09.2001 - 09.2002
Supervisor - Alamo Rent A Car
01.1996 - 12.2000
Dawson College - Diploma of Collegial Studies (DEC), Humanistic Psychology
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