Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nick Ghaeni

Nick Ghaeni

North Vancouver,BC

Summary

Proven leader with extensive experience at Creative Renovation Services, adept in staff management and customer relations. Excelled in enhancing employee engagement and customer satisfaction, significantly reducing staff turnover. Skilled in strategic planning and MS Office, driving operational efficiency and sales growth. Demonstrates exceptional team leadership and negotiation abilities, committed to achieving and surpassing organizational goals.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Creative Renovation Services
04.2020 - 05.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Manager in Charge

Ufc Gym
05.2018 - 04.2020
  • Enhanced employee engagement with regular feedback, recognition programs, and career development support.
  • Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
  • Led cross-functional teams to streamline operations and successfully achieve organizational goals.
  • Created a positive work environment by fostering open communication and encouraging employee development opportunities.

Education

Concordia University
Montreal, QC

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Workload Management
  • Retail Operations
  • Employee Scheduling
  • Marketing knowledge
  • Recruiting and interviewing
  • Sales Strategies
  • Customer Relationship Management (CRM)
  • Compliance understanding
  • Strategic Planning
  • Staff Development
  • Sales Growth
  • Sales Reporting
  • Performance reviewing
  • Cost Reduction
  • Project Management
  • Negotiation
  • Google Drive
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration
  • Computer Skills
  • Hiring and Training
  • MS Office

Languages

English
Native or Bilingual
Portuguese
Elementary
Spanish
Elementary
Farsi
Native or Bilingual

Timeline

Assistant Manager

Creative Renovation Services
04.2020 - 05.2022

Manager in Charge

Ufc Gym
05.2018 - 04.2020

Concordia University

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Nick Ghaeni