Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nick Gallant

Hinton,AB

Summary

Versatile and results-driven, I excelled at Waratah as a Product Support Specialist, enhancing knowledge base usage significantly. My expertise in network troubleshooting have driven improvements in product development and customer satisfaction. Skilled in technical support , I consistently deliver solutions that exceed employer expectations.

Experienced professional with strong background in product support. Adept at resolving complex technical issues, improving customer satisfaction, and ensuring seamless product functionality. Valued for effective team collaboration, adaptability, and delivering impactful results. Skilled in troubleshooting, customer communication, and technical documentation. Reliable and flexible, excelling in dynamic environments.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level operating position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Product Support Specialist

Waratah
01.2019 - Current
  • Increased knowledge base usage by creating detailed articles on common product issues and solutions.
  • Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
  • Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
  • Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
  • Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
  • Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
  • Supported clients during critical incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
  • Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
  • Mentored new Product Support Specialists, fostering a positive work environment that encouraged professional growth.

Foreman/ Operator

Moores Logging
04.2004 - 09.2018
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
  • Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Administered disciplinary actions to workers violating safety regulations and company policies.

Education

High School Diploma -

Oromocto High School
Oromocto, NB

Skills


  • Troubleshooting
  • Machine operation
  • Dedicated work ethic
  • Telephone support
  • Hardware troubleshooting
  • Valid Driver's license
  • Equipment operation
  • Heavy equipment operation
  • Worksite safety
  • Tool operation
  • Production work
  • Machine setup
  • Equipment oversight
  • Materials handling
  • Employee training
  • Customer service
  • Schematics and blueprints
  • Maintenance and repair
  • Microsoft windows and office
  • Reliability

Accomplishments

  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Timeline

Product Support Specialist

Waratah
01.2019 - Current

Foreman/ Operator

Moores Logging
04.2004 - 09.2018

High School Diploma -

Oromocto High School

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Nick Gallant