Nick Frisby
Hamilton,CA
Summary
Proven track record in driving revenue growth and enhancing customer engagement, achieving over $3 million in sales. Skilled in customer success management and problem-solving, adept at fostering key relationships and executing strategic initiatives. Demonstrates exceptional organizational and communication abilities, contributing to significant market share expansion and client satisfaction. Driven Customer Support Representative with over 10 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
4
4
years of professional experience
Work History
Customer Support Advisor
Brandt Tractor - Peterbilt
07.2023 - Current
- Achieved an increase of over $1 million in sales during the first full year servicing my AOR.
- Facilitated the establishment of strategic high-level parts agreements, including securing Bercon Rentals’ exclusive filter business, quoting American Iron and Metal’s complete parts inventory, and winning a $3.5 million annual parts bid with The City of Hamilton Street Railway for Cummins products.
- Played a pivotal role in revitalizing relationships with key customers previously disengaged from Brandt, enhancing customer loyalty and retention.
- Collaborated cross-functionally with New Trucks and Service Departments to innovate and diversify offerings for Parts customers, driving revenue growth.
- Expanded the overall parts business within my AOR by forging multiple high-value relationships with Special Markets customers, serviced by competitors like Metro Freightliner and Navistar, increasing market share.
- Demonstrated a proactive operational mindset by consistently exceeding expectations and providing comprehensive support to branch operations beyond prescribed job responsibilities.
Licensed Insurance Advisor
Desjardins Insurance
12.2020 - 07.2023
- Developed and presented customized insurance solutions tailored to the unique needs of high-profile group members, enhancing client satisfaction and retention.
- Conducted comprehensive risk assessments and market analyses to identify and address the specific insurance requirements of executive-level clients, ensuring optimal coverage and compliance.
- Implemented proactive communication strategies, including regular updates and educational workshops, to keep high-level group members informed about new product offerings and industry trends.
Education
Advanced Diploma - Marketing & Advertising Communications Management
Mohawk College
Hamilton04.2018
Skills
- Customer Success Management
- Complaint Handling
- Organizational Skills
- Excellent Communication
- Multitasking Abilities
- Time Management
- Teamwork and Collaboration
- Microsoft Windows and Office
- Problem-Solving
Timeline
Customer Support Advisor
Brandt Tractor - Peterbilt
07.2023 - Current
Licensed Insurance Advisor
Desjardins Insurance
12.2020 - 07.2023
Advanced Diploma - Marketing & Advertising Communications Management
Mohawk College
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