NICK FAZARI
Maple,ON
Summary
- Ability to work well with others
- Team player Attention to detail
- Continuous Learning
- Experienced in MS Office software (Excel, Word, PowerPoint) and CRM tools for managing work tickets
- Organized and task-oriented; able to manage multiple projects simultaneously
- Able to identify client needs and internal support where needed
- Adaptability and Problem-Solving
- Leadership and Team Management
- Relationship Building
- Data Analysis
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Manager
DiGenova Media
Vaughan, ON
02.2024 - Current
- Customer Facing & Colleague Correspondence), Strategic Planning
- Process Improvement
- Resource Management
- Risk Management
- Product/Quality Control
- Invoicing
- Customer Service
- Partnership and Vendor Management
- Distribution and Delivery
- Overseeing comprehensive company operations, including content provider and customer management, cultivating business relationships, and expanding networks for new ventures
- Collaborating with colleagues to ensure a fluid, seamless workflow while maintaining compliance with industry standards.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Established strong relationships with clients through regular communication and follow-up activities.
- Managed customer inquiries and complaints in a professional manner.
Credit Specialist
TD Canada Trust, Financial Institution
06.2022 - 12.2024
- Served Customers
- Followed procedures and compliance requirements
- Helped other colleagues
- Fulfilled credit grants
- Opened credit card accounts
- Closed credit card accounts
- Fixed any credit card problem (physical and account based)
- Adhered to required company protocol
- Multitasking (while serving customers, able to operate multiple screens, softwares and programs all while applying effective service in a timely manner while also being compliant)
Support & Admin Assistant
Blue Link ERP
03.2019 - 09.2020
- Reviewed support work orders
- Identified work order issues and made suggestions for resolution
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted Customer Service manager with various admin duties
- Ordered supplies
- Reach out to customers and verify account information
- Emailed customers for follow up and appointment confirmation
- Created spreadsheets for client upgrade projects
- Filing & Shredding
Co-op Term
Real Estate Brokerage Firm
10.2016 - 01.2017
- Filed papers
- Sent out marketing campaign emails and general follow up emails
- Went to client house viewings/appointments with realtor
- Attended Open Houses
- Assisted with and tracked Client based ICR's for development
- Networking with Realtor
Education
Highschool Diploma -
St. Joan of Arc High School
Vaughan 06-2018
Skills
- Office Tools
- Track & Bill CRM, Microsoft Office Word, Excel, Power Point, Monday, Google Apps, Adobe Workroom
- Operations Management
- Operational Excellence
- Operations Oversight
- Team Leadership
- Facilities Management
- Organizational Development
- Maintenance Management
- Performance Analysis
- Workforce Planning
- Process Improvements
- Financial performance understanding
- Teamwork and Collaboration
- Performance Improvements
- Employee Relations
- Inventory Tracking and Management
- Quality Assurance
- Customer Relations
- Schedule Management
- Data Analysis
- Customer Retention
- Relationship Building
- Customer Service Management
Certification
- Canadian Securities Course Certificate (CSC)
Languages
English (Highly Fluent)
Italian (Basic knowledge)
Timeline
Customer Success Manager
DiGenova Media
02.2024 - Current
Credit Specialist
TD Canada Trust, Financial Institution
06.2022 - 12.2024
Support & Admin Assistant
Blue Link ERP
03.2019 - 09.2020
Co-op Term
Real Estate Brokerage Firm
10.2016 - 01.2017
Highschool Diploma -
St. Joan of Arc High School
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