Nick Bishop
Portugal Cove,NL
Summary
Reliable automotive professional with 10 years in automotive trade. Punctual, organized and skilled in vehicle repair with a retail customer service and supervisory background.
Overview
11
11
years of professional experience
Work History
Shop Manager
PitCrew Drive Thru
06.2023 - Current
- Managed both shop locations along with 3 teams of technicians
- performed hiring and scheduling for all employees
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Team Leader/Automotive Service Writer
Pit Crew Drive Thru
02.2022 - 06.2023
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Dealt with vendors and suppliers each day to ensure the shops were properly stocked and running smoothly.
- Helped coach other service writers on daily procedures and helped to resolve any issues.
Automotive Service Technician
Hickman Chrysler Dodge Jeep
11.2018 - 12.2019
- Worked as Journeyman technician and performed all tasks as necessary
- See previous work history with same employer
Service Technician
Capital Automotive Group
05.2018 - 11.2018
- Performed all duties expected to prepare for opening of Capital Express Lane including cleaning of shop and making sure all equipment was ready for use
- Performed any mechanical work necessary on vehicles in Capital Collision Body shop, as well as Express lane once shop started receiving customers
- Maintained/supervised Capital Hino building as well as performed diagnostic and maintenance work on all customer trucks
Automotive Service Technician
Hickman Chrysler Dodge Jeep
06.2013 - 03.2018
- Conducted routine and scheduled maintenance services such as oil changes, tires and inspections.
- Repaired, replaced and adjusted brakes and brake pads
- Communicated effectively with customers on future problems and repairs that might need to be addressed
- Diagnosed computer and electrical failure with appropriate testing equipment
- Performed any other diagnosis and repair as necessary.
- Spent time on alignment ramp diagnosing issues and repairing as necessary. Performed alignments as needed after completed repairs.
Grocery Clerk
Sobeys Torbay Road
2009 - 05.2013
- Pleasantly greeted customers and provided prompt and courteous service at all times
- Received and unloaded new items upon delivery
- Operated various types of equipment including balers and power jacks
- Assisted customers with price checking and finding requested items in the store
- Monitored the refrigeration, freezer and cooling areas of the store to ensure that they were properly functioning and reported any issues to the manager
- Directly oversaw the overnight store operations, including issuing staff assignments
- Monitored temperature of cases, shelves and storage areas and reported failures to the manager
Education
Automotive Service Technician Red Seal -
College Of The North Atlantic - Prince Philip Drive Campus
St. John's, NLAutomotive Business - Automotive Business
Georgian College
Barrie, ON09.2026
Skills
- Diagnostics knowledge
- Air conditioning systems, HRAI certification
- Technical school training
- Good judgment
- Job shop experience
- Good communication skills
- Basic computer skills
- Customer relationship building
- Strong initiative
- Fast learner
- Experience hiring and training team members
References
References available upon request.
Timeline
Shop Manager
PitCrew Drive Thru
06.2023 - Current
Team Leader/Automotive Service Writer
Pit Crew Drive Thru
02.2022 - 06.2023
Automotive Service Technician
Hickman Chrysler Dodge Jeep
11.2018 - 12.2019
Service Technician
Capital Automotive Group
05.2018 - 11.2018
Automotive Service Technician
Hickman Chrysler Dodge Jeep
06.2013 - 03.2018
Grocery Clerk
Sobeys Torbay Road
2009 - 05.2013
Automotive Service Technician Red Seal -
College Of The North Atlantic - Prince Philip Drive Campus
Automotive Business - Automotive Business
Georgian College
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