NICK BERTOIA
Vancouver,BC
Summary
Dynamic service professional with demonstrated success and proven abilities across all levels of food & beverage management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Skilled in executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Proven leader with significant background in hospitality, operations & people development.
Overview
13
13
years of professional experience
Work History
Director of Operations
Published On Main | Bar Susu | Novella Coffee Bar
2023.01 - 2024.02
- Responsible for business performance of three dynamic venues
- Worked with Executive team to develop and execute KPI's
- Provided leadership and direction at each location through weekly meetings with management
- Reviewed weekly, monthly and quarterly financial performances, reporting successes and challenges to Director team
- Oversaw organization of monthly training sessions, fostering culture for development within spaces
- Successfully implemented infrastructures such as employee handbook, recognition program & on boarding manual
Director of Professional Development
Canadian Association Of Professional Sommeliers
2022.11 - Current
- Board member at nonprofit organization
General Manager | Wine Buyer
L’Abattoir Restaurant
2017.05 - 2023.01
- Responsible for every aspect of restaurant operation including but not limited to scheduling, liquor & wine purchasing, all costs of sales, labor, hiring, private dining management, negotiating contracts and implementing new standard operating procedures.
- Drove successful execution of 150 large-scale private dining events per year, while closely managing costs & budgetary constraints associated with event planning, management activities, all well having the guest satisfaction at the forefront of the experience.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Service Manager
Boulevard Kitchen At The Sutton Place Hotel
2014.06 - 2017.05
- Scheduled, mentored and trained up to 50 team members, fostering supportive work environment and promoting professional growth.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Implemented effective cost control measures, reducing overhead expenses while maintaining quality standards.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Coordinated with catering staff to deliver food services for special events and functions.
General Manager
Viaggio Hospitality
2013.05 - 2014.05
Senior Service Manager
Cactus Club Café
2011.01 - 2013.05
Education
Sommelier Certification -
Court of Master Sommeliers
Vancouver, BC04.2017
School of Business - Entrepreneurial/Project Management
British Colombia Institute of Technology
Burnaby, BC12.2015
Bachelor of Science - Kinesiology/Minor Communication
Douglas College / Simon Fraser University
Burnaby, BC12.2010
Coaching & Leadership For Business Professionals -
Coaches Training Institute
Vancouver, BCSkills
- Service Excellence
- Hospitality Operations
- Food & Beverage Development
- Team Leadership
- Budgeting & Cost Control
- Critical Thinking & Action Planning
References
Available on request
Timeline
Director of Operations
Published On Main | Bar Susu | Novella Coffee Bar
2023.01 - 2024.02
Director of Professional Development
Canadian Association Of Professional Sommeliers
2022.11 - Current
General Manager | Wine Buyer
L’Abattoir Restaurant
2017.05 - 2023.01
Service Manager
Boulevard Kitchen At The Sutton Place Hotel
2014.06 - 2017.05
General Manager
Viaggio Hospitality
2013.05 - 2014.05
Senior Service Manager
Cactus Club Café
2011.01 - 2013.05
Sommelier Certification -
Court of Master Sommeliers
School of Business - Entrepreneurial/Project Management
British Colombia Institute of Technology
Bachelor of Science - Kinesiology/Minor Communication
Douglas College / Simon Fraser University
Coaching & Leadership For Business Professionals -
Coaches Training Institute
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