NICK BAILEY
Hamilton,ON
Summary
Senior technology professional with a decade of experience in Salesforce product management, specializing in leading technical teams to meet business and technology goals. Proven track record in optimizing sales and CRM operations strategies through cross-functional collaboration. Expertise in process implementation that enhances service delivery and drives substantial business value.
Overview
25
25
years of professional experience
Work History
Director, CRM Products
Loblaw Inc
Brampton, Canada
01.2021 - Current
- Led team of technical product managers, security professionals, developers, and quality assurance staff to drive CRM growth and enhance operations.
- Ensured stable production environment for over 10 Salesforce applications supporting 1,500 users.
- Maintained hardened security posture through robust DevOps processes and regression automation.
- Coordinated cross-functional collaboration to ensure alignment of shared technical services across teams.
Senior Product Manager, Salesforce
Loblaws Inc.
Toronto, Canada
01.2021 - 01.2023
- Engineered Salesforce cloud solution that streamlined invoicing and commission workflows for sales opportunities.
- Migrated data from multiple systems into Salesforce, ensuring seamless integration and data integrity.
- Technology lead for end-to-end Salesforce incident management, including urgency, response, and ownership models.
- Established Salesforce end-to-end process maps, incident response matrix, and urgency matrix accessible on team Confluence site.
- Established operational processes that enhanced business value within customized Salesforce ecosystem.
Technical Manager
Weston Foods
Toronto, Canada
01.2016 - 01.2020
- Directed business leadership for sales, marketing, and demand planning technology initiatives to align with strategic goals.
- Oversaw nine enterprise applications, including Salesforce CRM, Einstein BI, and Anaplan, ensuring optimal integration and performance.
- Implemented Salesforce capabilities across core features, leading to a 10% increase in sales results.
Commercial Operations Business Lead
Sanofi Pastuer
Toronto, Canada
12.2002 - 01.2016
- Negotiated global commerce transaction fees after cost analysis, delivering approximately $9M in yearly savings.
- Executed projects from requirements gathering through design, testing, and administration, ensuring alignment with business goals.
- Administered technology frameworks to enhance sales operations, customer service, and marketing effectiveness.
- Coordinated project timelines and resources, facilitating seamless execution and collaboration across teams.
- Managed stakeholder relationships to align objectives and drive collaboration.
Director, Web & Core Applications
Recall
Toronto, Canada
01.2002 - 01.2006
- Led global web and core application programs, managing multilingual website/intranet operations, governance, disaster recovery, and SharePoint COE setup to enhance cross-functional collaboration.
- Negotiated global SOPs, aligning business and technical platform requirements across 23 countries to ensure consistent operational standards.
- Led strategic initiatives to enhance operational efficiency and service delivery.
- Developed and implemented policies to ensure compliance with industry regulations.
- Collaborated with cross-functional teams to align project goals and objectives.
Education
Diploma - Computer Sciences
Mohawk College
Hamilton, Ontario04-1988
Skills
- Product management
- Salesforce expertise
- IT management
- Platform ownership
- Compliance management
- Risk management
- Vendor oversight
- Process mapping
- Strategic planning
- Team leadership
- Support standardization
- Creativity and innovation
- Confluence documentation
Timeline
Director, CRM Products
Loblaw Inc
01.2021 - Current
Senior Product Manager, Salesforce
Loblaws Inc.
01.2021 - 01.2023
Technical Manager
Weston Foods
01.2016 - 01.2020
Commercial Operations Business Lead
Sanofi Pastuer
12.2002 - 01.2016
Director, Web & Core Applications
Recall
01.2002 - 01.2006
Diploma - Computer Sciences
Mohawk College