Nicia Gihozo
Gatineau,QC
Summary
Proven leader in retail management, adept at boosting sales and operational efficiency. At McDonald's, I spearheaded promotional events and inventory control, enhancing product awareness and stock management. Skilled in team leadership and problem-solving, I excel in personnel development and store operations oversight, driving significant improvements in staff performance and customer satisfaction. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
Mcdonalds
Gatineau, Quebec
11.2023 - Current
- Assessed operational efficiency of the store's departments.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Organized promotional events to increase product awareness.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored inventory levels and placed orders to restock shelves.
Sales Representative
RPM
Ottawa, Ontario
08.2023 - 10.2023
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Prepared and delivered appropriate presentations on products and services.
- Posed as models for advertising, artistic creation and display of goods.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Identified customer needs by asking questions and advising on best solutions.
Assistant Store Manager
Mcdonalds
Ottawa, Ontario
07.2021 - 07.2023
- Checked expiration dates on all products before serving them to customers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Served food quickly for positive guest experiences.
- Stocked shelves and cases with new or transferred items.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Trained new employees on store policies, procedures and customer service standards.
- Structured HR consulting services to support clients during organizational developments and changes.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
High School Diploma -
Saint Patricks High School
Ottawa, ON07-2021
Some College (No Degree) - Human Services
Algonquin College
Ottawa, NoneSkills
- Promotional planning
- Hourly shift management
- Personnel development
- Operational budgeting
- Store operations oversight
- Verbal and written communication
- Flexible schedule
- Employee terminations
- Team building
- Leading staff meetings
- Employee engagement
- Special events
- Staff management
- Inventory oversight
- Team leadership
- Problem-solving
- Risk management
- Project management
- Store displays
Accomplishments
Honor Roll Achievement, High School
Certification
- CPR certificate
Languages
English
Full Professional
French
Full Professional
Swahili
Limited
kinyarwanda
Native/ Bilingual
Timeline
Store Manager
Mcdonalds
11.2023 - Current
Sales Representative
RPM
08.2023 - 10.2023
Assistant Store Manager
Mcdonalds
07.2021 - 07.2023
High School Diploma -
Saint Patricks High School
Some College (No Degree) - Human Services
Algonquin College
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