NICHOLIS PERILLO
Long Beach,CA
Summary
Friendly and motivated with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.
Overview
2026
2026
years of professional experience
Work History
Retail Supervisor
Great Wolf Lodge
04.2024 - Current
- Assisted hotel guests in locating products and making informed purchasing decisions based on their needs and preferences.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Increased retail space by [Number] square feet by improving gross profits by [Number]%.
Entertainment Coordinator
Great Wolf Lodge
04.2023 - Current
- Fostered long-term partnerships with entertainers by providing personalized support throughout the booking and performance process.
- Liaised with technical crews to guarantee smooth audiovisual setups and troubleshoot any potential issues before showtime.
- Handled last-minute changes or cancellations with professionalism, swiftly implementing backup plans to ensure event success.
- Facilitated seamless transitions between acts during live events, minimizing downtime and maintaining a constant flow of entertainment.
Workforce Management Specialist
Quest Diagnostics
03.2020 - 03.2023
- Facilitated open communication channels between team members and upper management regarding personnel concerns or suggestions for process improvements.
- Prepared and maintained reports, dashboards and monthly packages.
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple contact center locations.
- Managed employee schedules, ensuring adequate coverage for all shifts while minimizing labor expenses.
Retail Sales Representative/Customer Service
Cox Communication
2017 - 02.2019
- Educates customers in the use of installed products, service offerings and product features.
- Provides best-in-class customer service skills and aids customers in completing purchases.
- Works with Order Entry Specialist to set up orders for installation.
- Remains current on technical information regarding Cox’s products and services.
- Executes promotions and campaigns designed to increase brand equity and achieve sales.
- Ability to multi-task and prioritize in a service-orientated, fast paced team environment.
Field Technician/Retail Specialist
AMS Merchandiser Services
10.2013 - 11.2015
- Field Technician for Atticat/Fluid Management Systems for the state of Arizona Home Depot’s.
- On-sight diagnostic/repairs on in-store machines, emergency repairs and routine maintenance.
- Software/Hardware Specialist on industrial machines.
- Superior time management skills
- Strong flexibility to assist in emergency calls.
Inside Sales
Bosch
08.2011 - 09.2013
- Maintained $1.543.234 Sales Territory with definitive results.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including window presentation.
- Recommended, selected and located product based on customer requests.
- Developed reputation as an efficient Service Provider with high levels of accuracy.
- Retained organized, neatly merchandised point-of-sale displays with key product.
Education
High School Diploma -
Long Beach City College
Long Beach, CAundefined
Phoenix Community College
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Mesa Community College
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Granada High school
Skills
- Pro-Active Problem Solver
- Excellent Communication Skills
- Visual Concept Expertise
- Dedicated Team Player
- Goal & result Driven
- Strong Client Relations
- Customer engagement
Timeline
Retail Supervisor
Great Wolf Lodge
04.2024 - Current
Entertainment Coordinator
Great Wolf Lodge
04.2023 - Current
Workforce Management Specialist
Quest Diagnostics
03.2020 - 03.2023
Field Technician/Retail Specialist
AMS Merchandiser Services
10.2013 - 11.2015
Inside Sales
Bosch
08.2011 - 09.2013
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Phoenix Community College
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Mesa Community College
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Granada High school
Retail Sales Representative/Customer Service
Cox Communication
2017 - 02.2019
High School Diploma -
Long Beach City College
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