Nicholetta Selleshi
Sacramento
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
NorCal Sports Cards & Collectibles
05.2022 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service Cashier
Walgreens
05.2022 - 11.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Science - Health Sciences
Sierra College
Rocklin, CA05-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Guest services
- Customer inquiries
- Phone etiquette
- Adaptability and flexibility
- Basic math
Timeline
Customer Service Cashier
NorCal Sports Cards & Collectibles
05.2022 - 12.2024
Customer Service Cashier
Walgreens
05.2022 - 11.2022
Associate of Science - Health Sciences
Sierra College
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