Nicholene De Lange

• Complied with mandated organizational and regulatory mandates to maintain employee safety and privacy.
• Provided high-level Customer service to all staff, departments and Customers.
• Oversaw operations to ensure quality service, project continuity and internal consistency.
• Created routine project and progress reports.
• Performed necessary administrative work for the department. Updated data bases and documentation.
• Managed and Co-ordinate department procurement.
• Gathered information on client requirements to put together installation and equipment orders.
• Generated invoices and account statements.
• Performed account reconciliations.
• Maintaining account receivable files and records.
• Investigated and resolved any irregularities and enquiries.
• Assisted in general financial management and analysis.
• Produced monthly financial reports.
• Enforced Health and Safety Protocols to promote a safe working environment.
• Managed Personnel by implementing company policies, procedures, work rules and disciplinary action.
• Assisted with the planning of operations to meet established schedules, factoring in order demands and business forecasts.
• Reported on Production output and identified areas of improvement.

REASON FOR LEAVING: Transferred to "Sister" Company.

• Provided leadership, guidance and support to staff members.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Monitored program performance and outcomes for successful delivery of services.
• Established and maintained relationships with key stakeholders.
• Maintained workshop activities in line with budget requirements.
• Purchased and oversaw inventory of supplies, tools and equipment.
• Scheduled installation and repair projects according to client request and specifications.
• Identified areas in need of improvement and developed plans to correct problems.

REASON FOR LEAVING: Retrenched

• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Fielded customer questions to share information about products, availability, and pricing.
• Helped customers locate products and checked store system for merchandise at other sites.
• Gathered and prepared sales materials in preparation for sales meetings.
• Collaborated with internal departments to establish accurate representation of products marketed to customers.
• Prepared PowerPoint presentations for financial presentations on account receivables.
• Answered customer questions about products and services and helped locate merchandise
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Updated client and internal data bases and documentation.
• Daily, Weekly and Monthly Reporting on Sales for all products.

• Debtors/Accounts – Invoicing and quotations
• Payment reconciliations
• Monthly Reporting – Account receivables
• Attending tariff negotiations and contract discussions with the client
• Preparation of the operations daily and weekly commitments
• Presenting dispatch targets and actual performance to the client
• Analyzed production data and prepared reports for senior management.

• Debtors/Accounts – Invoicing and quotations
• Payment reconciliations
• Monthly Reporting – Account receivables
• Attending tariff negotiations and contract discussions with the client
• Preparation of the operations daily and weekly commitments
• Presenting dispatch targets and actual performance to the client
• Facilitating the new models/delivery locations in the system
• Planning and scheduling of vehicle movements between storage depots
• Planning and scheduling of showroom stock, reallocations and launches
• Providing timeous and accurate documentation and information to the client
• HR Administration – updating HR documentation and registers
• Monthly reporting – absenteeism, overtime and leave days
• Liaising with the Client and Motor vehicle Dealerships nationwide
• Coordinating reroute and reallocation requests
• Data capturing of vehicle allocations and POD’s
• Coordinating the cancellation of consignment notes and updating the system
• Stock control – monitoring of stock at various storage depots
• Monitoring of vehicle receipts and deliveries
• Daily reports – vehicle damages
• Aging stock, stock in transit and stock in yard
• Weekly and Monthly reports – Departments delivery performance
• Vehicle receipts vs forecast and CO2 data.

• Stock control and Inventory Management
• Balancing Cash Registers
• Overseeing restaurant staff performance
• Waitressing