NIchole Wittenberg
Edmonton,AB
Summary
Versatile and dynamic professional with a proven track record at Salvage Savage LTD, excelling in office management and customer service. Demonstrated ability to enhance team productivity and streamline operations, achieving operational excellence. Skilled in bookkeeping and payroll, coupled with a strong foundation in team management and clear communication.
Personable and organized individual with knack for efficient office administration and team coordination. Possesses solid understanding of office software and administrative procedures, excelling in scheduling and document management. Dedicated to fostering productive work environment and improving office operations.
Overview
16
16
years of professional experience
Work History
Office Manager
Salvage Savage LTD
03.2019 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Serving Manager
Uptown Grill
03.2013 - 04.2017
- Improved customer satisfaction by efficiently resolving complaints and addressing special requests.
- Collaborated with kitchen staff to improve food quality and presentation, elevating overall guest experience.
- Led staff meetings to communicate expectations, discuss improvements, and address any concerns or issues within the team.
- Monitored daily cash handling procedures to ensure accuracy in transaction processing and minimize losses due to errors or theft.
- Assisted in hiring process by interviewing potential candidates, reviewing resumes, and making informed hiring decisions based on qualifications.
- Managed financial aspects of the restaurant, including budgeting, cost analysis, and profit margin optimization.
- Built strong relationships with vendors for better pricing negotiations and delivery schedules, reducing overhead costs.
- Partnered with local businesses for promotional opportunities that increased brand visibility and generated new customer interest.
- Implemented inventory control measures to reduce waste and streamline ordering processes.
- Enhanced teamwork among servers, bartenders, hosts/hostesses by implementing cross-training initiatives for a more cohesive unit.
Childcare Provider
Loving to Learn
02.2009 - 07.2013
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Responded to inquiries from parents and guardians.
- Implemented daily routines and activities to stimulate and engage children.
- Handled daily administrative tasks efficiently to minimize time away from children.
Education
No Degree - Academic Upgrading
06-2009
Financial Management
Aboriginal Studies
Business Administration
English 30-1
Computer Studies
No Degree - Level 1 Early Childcare Provider
05-2007
Skills
- Customer service
- Team management
- Patience and empathy
- Office management
- Employee scheduling
- Positive reinforcement
- Clear oral/written communication
- Child development
Languages
English
Native or Bilingual
Timeline
Office Manager - Salvage Savage LTD
03.2019 - 01.2025
Serving Manager - Uptown Grill
03.2013 - 04.2017
Childcare Provider - Loving to Learn
02.2009 - 07.2013
Norquest College - No Degree, Academic Upgrading
On-line Training - No Degree, Level 1 Early Childcare Provider
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