Nichole Sundberg
South Bay,CA
Summary
With over two decades of experience in office administration and customer service across various organizations. I excel in driving operational success and boosting team performance. Proven ability to streamline processes and improve efficiency in fast-paced environments. Adept at managing tasks with precision and fostering a collaborative workplace culture. Ready to leverage strong organizational skills and a keen attention to detail in any role, contributing to seamless operations and supporting team objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager
Express Employment Professionals- The Salvation Army
01.2025 - Current
- Call or email clients who are in need of Rental assistance or Utilities that are past due
- Application processing and verifying client's information
- Setting up appointments
- Provide referrals to clients on housing, health benefits, financial support, and available community and public services.
- Determine client eligibility for services and/or financial assistance available
- Record and maintain accurate and thorough client data utilizing WellSky Community Services.
- Maintain positive working relations with Salvation Army representatives, volunteers, and all agencies providing services to clients.
Seasonal Office Assistant/ Angel tree team
Express Employment Professionals- The Salvation Army
10.2024 - 01.2025
- Conducted data entry and verification to ensure data accuracy and completeness
- Application verification and approval
- Utilized various communication channels to contact clients, such as phone calls and emails
- Performed regular stock counts to ensure accuracy of inventory records
- Worked with Toys for Tots and the CHP for kids during the Holiday season
Event Planner/Cashier/Server
The Littlest Little Italy
09.2023 - 07.2024
- Greeted customers in a friendly and professional manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Operated a POS system to process payments, refunds, and exchanges
- Stocked shelves and ensured product displays were organized and attractive
- Responded to customer inquiries in a timely and knowledgeable manner, providing a positive customer experience
- Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations
- Adapted quickly to changes in the restaurant environment to provide the best service possible
- Consistently maintained a high level of customer satisfaction by providing friendly, efficient service
Office Administrator
South Bay Showers
01.2024 - 06.2024
- Maintained the office filing system
- Created and updated spreadsheets, databases, and other documents using Microsoft Excel
- Provided excellent customer service to incoming clients
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Automated billing processes and created custom reports to improve accuracy and efficiency
Party Coordinator Manager
The Plex
06.2021 - 07.2023
- Assisted with event planning and execution, resulting in successful and well-attended events
- Coordinated with event staff and volunteers to ensure smooth operations and a high-quality event experience
- Prepared event reports and tracked key performance indicators to measure event success
- Worked with the executive team to develop a catering budget and manage it to ensure that the catering program was financially viable
- Assisted with interviewing and hiring new staff, resulting in a team of highly motivated and well-trained employees
- Greeted visitors, provided tours, and managed bookings
- Developed and implemented an effective sales strategy that increased sales
Assistant Manager
dd's DISCOUNTS
11.2020 - 03.2021
- Coached and mentored employees to help them reach their full potential, resulting in an increase in productivity
- Managed a team of X employees, setting goals and delegating tasks to ensure that deadlines were met
- Managed payroll to ensure accurate and timely payment of salaries and benefits
- Identified and reported inventory discrepancies, resulting in improved inventory management
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Manager
Check 'n Go
12.2015 - 05.2020
- Manager customer loan portfolios, ensuring timely payments and tracking loan performance
- Worked with the store manager to develop and execute a store budget that resulted in a reduction in overhead costs
- Communicated effectively with customers to explain account statuses and resolve disputes
- Researched and updated customer payment information to ensure accuracy
- Negotiated payment arrangements with customers that reduced overdue accounts receivable
- Utilized collection software to store customer information and manage accounts
- Performed general office duties, such as ordering supplies and equipment and maintaining office equipment
- Processed deposits, withdrawals, transfers, and other banking transactions
- Collection calls for multiple locations in the bay area
Bookseller
Village house of books
05.2013 - 05.2015
- Performed cashier duties in a high-volume retail environment, processing transactions per shift
- Maintained a clean and organized workspace, ensuring the safety of customers and coworkers
- Processed payments quickly and accurately while maintaining a friendly and professional demeanor
- Communicated effectively with customers and coworkers to ensure an enjoyable shopping experience
- Worked as a team to ensure that all customers were served promptly and efficiently
Membership Coordinator
Las Madres Play groups
01.2011 - 01.2014
- Email new and current members
- Process new and current memberships
- Host events and playgroups
- Coordinated events for the 2011 playgroup chapter
Medical Biller
Prescription Headquarters Inc
03.2009 - 01.2010
- Prepared and filed medical paperwork, including insurance forms and medical claims
- Applied medical terminology to accurately transcribe medical recordings
- Maintained an organized filing system for financ documents
- Submitted claims to insurance carriers for payment
- Verified patient insurance coverage and explained insurance billing procedures
Bookseller
Barnes & Noble
05.2006 - 09.2006
- Performed cashier duties in a high-volume retail environment
- Researched and identified current trends in the retail industry to stay ahead of the competition
- Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales
- Identified and reported inventory discrepancies, resulting in improved inventory management
- Managed inventory levels to ensure availability of products while minimizing stock-outs and excess inventory
Server
Chili's
03.2005 - 03.2006
- Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
- Prepared tables for guests prior to their arrival, including setting up table linens and silverware
- Monitored the dining area for any maintenance or safety issues and took corrective action when needed
- Developed and maintained a professional rapport with customers to ensure repeat business
- Upsold additional items when appropriate, resulting in a increase in average ticket size
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Greeted customers in a friendly and professional manner
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Education
High school diploma - General
Natomas High School
Sacramento, CA06.2000
Skills
- Multiple phone lines
- Accounts payable
- QuickBooks
- Data entry
- Work Day
- ADP
- Microsoft Office
- Oasis Insight
- Insurance verification
- Case management
- Wells Sky system
- Tripleseat
- Accounting
- Administrative experience
- Proficient in organizational methods
- Communication skills
- Phone etiquette
- Western Union
- DASH platform
- Oracle
- Loan management system
Certification
ServSafe, Food Handler Certification
Timeline
Case Manager
Express Employment Professionals- The Salvation Army
01.2025 - Current
Seasonal Office Assistant/ Angel tree team
Express Employment Professionals- The Salvation Army
10.2024 - 01.2025
Office Administrator
South Bay Showers
01.2024 - 06.2024
Event Planner/Cashier/Server
The Littlest Little Italy
09.2023 - 07.2024
Party Coordinator Manager
The Plex
06.2021 - 07.2023
Assistant Manager
dd's DISCOUNTS
11.2020 - 03.2021
Manager
Check 'n Go
12.2015 - 05.2020
Bookseller
Village house of books
05.2013 - 05.2015
Membership Coordinator
Las Madres Play groups
01.2011 - 01.2014
Medical Biller
Prescription Headquarters Inc
03.2009 - 01.2010
Bookseller
Barnes & Noble
05.2006 - 09.2006
Server
Chili's
03.2005 - 03.2006
High school diploma - General
Natomas High School
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