Nichole Sproule
Surrey,BC
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills, honed through years of experience. Known for boosting sales through effective upselling and fostering guest engagement, while maintaining cleanliness standards in high-volume dining environments. Proven ability to prioritize tasks and collaborate with team members for seamless service.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Highwayman Pub
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Server/Bartender
Charlie Don't Surf
06.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Onyx Steakhouse
03.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science -
Cambrian College of Applied Arts And Technology
Greater Sudbury, None01-2005
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Performance improvement
- Team collaboration
- Cleanliness standards
- High volume dining
- Cash handling
- Order accuracy
- Professional appearance
- Memory retention
Timeline
Server/Bartender
Highwayman Pub
08.2023 - Current
Server/Bartender
Charlie Don't Surf
06.2022 - 08.2023
Server
Onyx Steakhouse
03.2021 - 08.2022
Bachelor of Science -
Cambrian College of Applied Arts And Technology
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