Nichole Short
Coaldale
Summary
To secure a long-term position with a stable organization, where I can be a member of a team and utilize my abilities in any department
Overview
13
13
years of professional experience
Work History
Sales Associate
College Ford Lincoln
Lethbridge, Alberta
01.2020 - 2021
- Proficiently sold a wide range of new and used vehicles
- Provided exceptional customer service, resulting in increased sales
- Organized and conducted test drives, enhancing customer service, leading to an increase in customer referrals
- Collaborated with the service department to ensure vehicles were prepared and delivered on time, improving customer satisfaction
- Handled customer inquiries and complaints in an effective, professional manor
- Provided detailed product information and advice, leading to an increase in customer satisfaction
Service Advisor/Journeyman Parts Technician
Transwestern Truck Centers
Lethbridge, Alberta
10.2024 - Current
- Responsible for opening and closing work orders daily
- Administer work out to each technician accordingly
- Provide parts and labour estimates
- Work closely with management to achieve monthly goals
- Fill in with the parts department as required given my experience in both departments
Parts Manager/Service Advisor
Docktor Freight Solutions
Calgary, Alberta
09.2023 - 04.2023
- Excellent product knowledge with a focus on continued improvement
- Responded to each request with a sense of urgency
- Sourced parts via oem schematics and third party vendors
- Determined ETA requirements and sourced accordingly
- Received incoming inventory and prepared outgoing shipments
- Monitored cycle counts and insured monthly completion
- Compiled and completed monthly stock orders
- Ensured internal fleet information was updated and recorded
- Maintained a clean and professional appearance in the parts and warehouse area
- Insured correct vehicle and equipment information is on all required documents
- Informed general manager of estimate for repairs
- Insured purchase order was provided before third party began work
- Performed service and parts advisor duties
- Worked efficiently under high pressure
- Continuously presented myself in a positive professional manner
Service Advisor
Davis GMC Buick
Lethbridge, Alberta
11.2019 - 03.2020
- Answered phone calls and collected customer concerns
- Entered customer concerns into Quorum, creating work appointments and work orders
- Provided accurate and fair parts and labour estimates
- Connected with customers after work is completed for follow up
- Worked closely with the service manager and technicians to increase customer satisfaction by giving continuous updates throughout the day
- COVID Layoff
Service Advisor
Dunlop Truck Centres
Lethbridge, Alberta
01.2017 - 01.2019
- Responsible for opening and closing work orders daily
- Administered work out to each technician
- Provided parts and labour estimates
- Basic knowledge of Efacility and CVIP guidelines
- Worked closely with management to achieve monthly goals
- Provided customers with updates as the job proceeded
Parts Technician
Dunlop Truck Centres
Lethbridge, Alberta
09.2013 - 01.2017
- In charge of ordering and purchasing products through the PDC for customers
- Looked up and sourced parts through Parts Pro and third party vendors
- Worked extremely close with the parts manager to make solid strategic marketing plans
- Pricing the show room and keeping up with maintenance
- Helped answer phones and create work orders for the service department
- Involved in cross training which helped with move to the service department
- Processed core returns, annual returns, PAR returns and created core credits
- Matched packing slips to invoices using the ADP system
- Managed incoming customer calls
- Used Paragon, Mitsubishi Fuso and multiple electronic parts catalogs
- Completed all online ARC Training
- Orchestrated cycle counts, worked overtime when required
- Demonstrated diplomacy and tact when dealing with difficult customers
- Completed tasks from start to finish, maintained a clean workspace
- Picked up and delivered parts, cleaned warehouse when required
Sales Associate
Visions Electronics
Lethbridge, Alberta
02.2013 - 09.2013
- Sold a wide variety of Car Audio and Home Audio products
- Continuously met targets, set and obtained sales goals
- Maintained a clean and organized workspace
- Attended Car Audio Conference as well as Sales Training
- Won the yearly sales competition day, obtaining a trophy for highest sales
Education
Red Seal Journeyman Parts Technician Certificate - undefined
Lethbridge College
06.2017
High School Diploma - undefined
Stonewall Collegiate
Skills
- Solid understanding of customer relations
- Extensive knowledge of certain software programs such as ADP/CDK/KARMAK/EXCEED/AXON and QUORUM
- Customer service experience
- Work well and learn quickly with computer systems
- Astonishing team player with an extroverted personality
Timeline
Service Advisor/Journeyman Parts Technician
Transwestern Truck Centers
10.2024 - Current
Parts Manager/Service Advisor
Docktor Freight Solutions
09.2023 - 04.2023
Sales Associate
College Ford Lincoln
01.2020 - 2021
Service Advisor
Davis GMC Buick
11.2019 - 03.2020
Service Advisor
Dunlop Truck Centres
01.2017 - 01.2019
Parts Technician
Dunlop Truck Centres
09.2013 - 01.2017
Sales Associate
Visions Electronics
02.2013 - 09.2013
Red Seal Journeyman Parts Technician Certificate - undefined
Lethbridge College
High School Diploma - undefined
Stonewall Collegiate