Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Short

Coaldale

Summary

To secure a long-term position with a stable organization, where I can be a member of a team and utilize my abilities in any department

Overview

13
13
years of professional experience

Work History

Sales Associate

College Ford Lincoln
01.2020 - 2021
  • Proficiently sold a wide range of new and used vehicles
  • Provided exceptional customer service, resulting in increased sales
  • Organized and conducted test drives, enhancing customer service, leading to an increase in customer referrals
  • Collaborated with the service department to ensure vehicles were prepared and delivered on time, improving customer satisfaction
  • Handled customer inquiries and complaints in an effective, professional manor
  • Provided detailed product information and advice, leading to an increase in customer satisfaction

Service Advisor/Journeyman Parts Technician

Transwestern Truck Centers
10.2024 - Current
  • Responsible for opening and closing work orders daily
  • Administer work out to each technician accordingly
  • Provide parts and labour estimates
  • Work closely with management to achieve monthly goals
  • Fill in with the parts department as required given my experience in both departments

Parts Manager/Service Advisor

Docktor Freight Solutions
09.2023 - 04.2023
  • Excellent product knowledge with a focus on continued improvement
  • Responded to each request with a sense of urgency
  • Sourced parts via oem schematics and third party vendors
  • Determined ETA requirements and sourced accordingly
  • Received incoming inventory and prepared outgoing shipments
  • Monitored cycle counts and insured monthly completion
  • Compiled and completed monthly stock orders
  • Ensured internal fleet information was updated and recorded
  • Maintained a clean and professional appearance in the parts and warehouse area
  • Insured correct vehicle and equipment information is on all required documents
  • Informed general manager of estimate for repairs
  • Insured purchase order was provided before third party began work
  • Performed service and parts advisor duties
  • Worked efficiently under high pressure
  • Continuously presented myself in a positive professional manner

Service Advisor

Davis GMC Buick
11.2019 - 03.2020
  • Answered phone calls and collected customer concerns
  • Entered customer concerns into Quorum, creating work appointments and work orders
  • Provided accurate and fair parts and labour estimates
  • Connected with customers after work is completed for follow up
  • Worked closely with the service manager and technicians to increase customer satisfaction by giving continuous updates throughout the day
  • COVID Layoff

Service Advisor

Dunlop Truck Centres
01.2017 - 01.2019
  • Responsible for opening and closing work orders daily
  • Administered work out to each technician
  • Provided parts and labour estimates
  • Basic knowledge of Efacility and CVIP guidelines
  • Worked closely with management to achieve monthly goals
  • Provided customers with updates as the job proceeded

Parts Technician

Dunlop Truck Centres
09.2013 - 01.2017
  • In charge of ordering and purchasing products through the PDC for customers
  • Looked up and sourced parts through Parts Pro and third party vendors
  • Worked extremely close with the parts manager to make solid strategic marketing plans
  • Pricing the show room and keeping up with maintenance
  • Helped answer phones and create work orders for the service department
  • Involved in cross training which helped with move to the service department
  • Processed core returns, annual returns, PAR returns and created core credits
  • Matched packing slips to invoices using the ADP system
  • Managed incoming customer calls
  • Used Paragon, Mitsubishi Fuso and multiple electronic parts catalogs
  • Completed all online ARC Training
  • Orchestrated cycle counts, worked overtime when required
  • Demonstrated diplomacy and tact when dealing with difficult customers
  • Completed tasks from start to finish, maintained a clean workspace
  • Picked up and delivered parts, cleaned warehouse when required

Sales Associate

Visions Electronics
02.2013 - 09.2013
  • Sold a wide variety of Car Audio and Home Audio products
  • Continuously met targets, set and obtained sales goals
  • Maintained a clean and organized workspace
  • Attended Car Audio Conference as well as Sales Training
  • Won the yearly sales competition day, obtaining a trophy for highest sales

Education

Red Seal Journeyman Parts Technician Certificate - undefined

Lethbridge College
06.2017

High School Diploma - undefined

Stonewall Collegiate

Skills

  • Solid understanding of customer relations
  • Extensive knowledge of certain software programs such as ADP/CDK/KARMAK/EXCEED/AXON and QUORUM
  • Customer service experience
  • Work well and learn quickly with computer systems
  • Astonishing team player with an extroverted personality

Timeline

Service Advisor/Journeyman Parts Technician

Transwestern Truck Centers
10.2024 - Current

Parts Manager/Service Advisor

Docktor Freight Solutions
09.2023 - 04.2023

Sales Associate

College Ford Lincoln
01.2020 - 2021

Service Advisor

Davis GMC Buick
11.2019 - 03.2020

Service Advisor

Dunlop Truck Centres
01.2017 - 01.2019

Parts Technician

Dunlop Truck Centres
09.2013 - 01.2017

Sales Associate

Visions Electronics
02.2013 - 09.2013

Red Seal Journeyman Parts Technician Certificate - undefined

Lethbridge College

High School Diploma - undefined

Stonewall Collegiate
Nichole Short