Nichole Sanchez
Rocklin
Summary
Detail-oriented professional with strong customer service and office management experience. Skilled in problem-solving, communication, scheduling, and managing records. Reliable, organized, and adaptable, with a proven ability to enhance front-desk efficiency and improve client satisfaction in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Office Manager
Certis Engineering
Auburn
01.2025 - Current
- Managed daily office operations and administrative processes.
- Coordinated schedules for staff and client meetings.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.o
- Performed calendar management and scheduling of appointments for the executive.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
- Utilized technology efficiently, including MS Office and CRM systems, to enhance productivity and organization.
- Coordinated with other staff members to ensure seamless support.
- Oversaw inventory management and ordered supplies as needed.
Office Manager
Dignity Memorial
Auburn
10.2019 - 01.2025
- Optimized daily activities by managing staff and appointment schedules.
- Assisted in financial record-keeping, ensuring accuracy in billing.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
- Implemented inventory management systems to track supplies and resources effectively.
- Collaborated with decedent's family members from initial contact to the completion of their service.
- Assisted in Death calls. Bringing Decedents into our care from place of death.
- Supported Embalmer in various tasks.
Customer Service Representative/Assistant Circulation Manager
Gold Country Media
Auburn
02.2008 - 10.2019
- Resolved customer inquiries efficiently.
- Processed orders and managed account updates with precision.
- Assisted in the development of training materials for new team members, enhancing the onboarding process
- Conducted product demonstrations for customers, fostering engagement and increasing product knowledge.
- Contributed to sales growth by upselling products and services.
- Provided coaching and mentoring to new hires.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive reviews.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service.
- Managed customer accounts and updated information in the system.
- Handled incoming calls and directed them to appropriate departments.
Education
General Education - General Education
Rocklin High School
Rocklin, CASkills
- Customer service
- Attention to detail
- Time management
- Telephone etiquette
- Problem-solving
- Verbal and written communication
- Hospitality services
- Initiative-taking
- Office administration
- Proficient in Microsoft Suites
- Bookkeeping
- Spreadsheet tracking
- Decision-making
- Data confidentiality
Timeline
Office Manager
Certis Engineering
01.2025 - Current
Office Manager
Dignity Memorial
10.2019 - 01.2025
Customer Service Representative/Assistant Circulation Manager
Gold Country Media
02.2008 - 10.2019
General Education - General Education
Rocklin High School