Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nichole Morales

Victorville

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Scribe

Sports Medicine and Orthopaedics
02.2024 - Current
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Used Athena One to input information into computerized patient record system.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.

Warehouse Trainer

Nordstrom
09.2020 - 01.2024
  • Organized re-certification and refresher courses on-schedule according to legal requirements and company policy.
  • Inspired employees to exceed goals for productivity, highlighting incentives for favorable performance.
  • Assisted in reducing employee turnover through consistent support, clear communication, and ongoing skills development opportunities for all team members.
  • Collaborated with management to identify key performance indicators for evaluating employee progress and adjusting training programs accordingly.
  • Developed goals for operational success and designed appropriate training to achieve them.
  • Implemented hands-on workshops to demonstrate correct equipment use, minimizing equipment downtime due to operator error or misuse.
  • Partnered with HR personnel to develop and implement strategies aimed at increasing retention in the warehouse workforce.
  • Boosted order accuracy rates through comprehensive instruction on item verification, packing, and shipping protocols to reduce order errors.

Assistant Restaurant General Manager

Popskie’s Cajun Kitchen
01.2019 - 09.2020
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
  • Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.

Assistant Manager of Operations

Cinemark Theaters
06.2015 - 03.2020
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Encouraged employees to collaborate on day job tasks and achieve targeted results.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory

Team Lead

Chuck E Cheese
04.2012 - 07.2015
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Monitored different stations to provide optimal coverage for peak production goals.
  • Promoted customer satisfaction by ensuring timely completion of orders according to high-quality standards.
  • Helped meet recruiting demands to build out top performers.
  • Assisted in recommending improvements to business systems to increase efficiency.

Education

Bachelor of Arts - Liberal Arts And Sciences

Cal State San Bernardino
San Bernardino, CA
06.2027

Associate of Applied Science - Behavioral Sciences

Victor Valley College
Victorville, CA
06.2025

Skills

  • Adaptability in Fast-paced environments
  • Documentation skills
  • Continuous learning mindset
  • Strong communication skills
  • Professionalism and ethics
  • Problem-solving
  • Workflow improvements

Certification

  • EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
  • Basic Life Support (BLS) Certification – American Heart Association or American Red Cross
  • Pediatric Advanced Life Support (PALS) – American Heart Association
  • Certified Medical Scribe Professional
  • National Registry of Emergency Medical Technicians (NREMT)

Timeline

Medical Scribe

Sports Medicine and Orthopaedics
02.2024 - Current

Warehouse Trainer

Nordstrom
09.2020 - 01.2024

Assistant Restaurant General Manager

Popskie’s Cajun Kitchen
01.2019 - 09.2020

Assistant Manager of Operations

Cinemark Theaters
06.2015 - 03.2020

Team Lead

Chuck E Cheese
04.2012 - 07.2015

Associate of Applied Science - Behavioral Sciences

Victor Valley College

Bachelor of Arts - Liberal Arts And Sciences

Cal State San Bernardino

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