Nichole Middlemass
Berkeley
Summary
Dynamic server with a strong foundation in customer service, order and payment processing, and upselling. Leverages extensive menu knowledge to provide tailored recommendations, accommodate dietary needs, and uphold food safety standards. Skilled in creating custom desserts that exceed customer expectations. Highly organized professional with excellent time management, delivering efficient service in fast-paced environments.
Experienced in managing catering and event operations, ensuring seamless execution and exceptional client satisfaction. Proven ability to lead teams, adapt quickly, and maintain elevated service standards in dynamic settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Catering and Events Manager
Lulu
07.2023 - Current
- Enhanced client satisfaction by meticulously planning and executing high-quality catering events.
- Collaborated closely with culinary teams to create customized menus that delighted guests while adhering to dietary restrictions.
- Maintained excellent food quality standards by creating menus tailored to specific client requirements.
- Increased repeat business from satisfied customers due to exceptional service delivery during events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
Server/Baker
Lulu Berkeley
08.2021 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests. Resolve customer complaints promptly and professionally to maintain positive reputation
- Arrange and prepare tables for a memorable guest experience, fostering repeat business
- Explain menu items and suggest appropriate options for food allergy concerns and create a wide variety of hot and cold drinks with consistently positive customer satisfaction scores
- Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Buss and reset tables to keep dining room and work areas clean. Use slow periods to restock supplies, refill waters, fold linens, and polish flatware and dishes
- Operate and maintain bakery equipment, including ovens and mixers. Follow food safety and standards when handling ingredients
- Create appealing displays to showcase consistent high-quality baked goods that appeal to customer demographic
- Develop recipes for new products, improve existing recipes, handle custom orders
- Keep freezer stocked with bulk baked goods, scones, cookies, biscuits, etc
Baker
Bad Walters
01.2022 - 06.2022
- Prepared food items according to standardized recipes and directions
- Recipe development and creation for new ice cream flavors and mix-ins
- Baked in bulk to fill over 150+ orders, and for catering orders
- Prepared curds, fudge, caramel, toffee, and meringue
- Stocked, properly stored and labeled food according to safety regulations
Baker
The Press Cafe
06.2021 - 12.2021
- Curated a weekly baked goods menu for pastry case
- Prepared and stocked scones, biscuits, and cookies
- Operated and maintained bakery equipment, including ovens and mixers
- Determined baking times for various items
Baker
Monica's Livermore
10.2020 - 05.2021
- Daily menu creation for cold and warm cases
- Prepared dough for variety of pastries, cakes and breads
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes
- Packaged and labeled baked goods with accurate descriptions. Replenished bakery items in display cases
- Monitored temperatures of ovens, proof boxes and other equipment
Education
High School Diploma -
Castro Valley High School
Castro Valley, CA06.2004
Skills
- Professional baker
- Recipe development
- Food and beverage pairing knowledge
- Hospitality service expertise
- Equipment and management maintenance
- Food safety preparation
- Create positive dining environment
- Reservation and waitlist management
- Event and catering coordination
Certification
- California Food Handler Certification (verification code 2023-QDYEYZ)
- ABC Certification- Craft Serving (Training ID 312-655-078)
Timeline
Catering and Events Manager
Lulu
07.2023 - Current
Baker
Bad Walters
01.2022 - 06.2022
Server/Baker
Lulu Berkeley
08.2021 - Current
Baker
The Press Cafe
06.2021 - 12.2021
Baker
Monica's Livermore
10.2020 - 05.2021
High School Diploma -
Castro Valley High School