Nichole Lopez
Medical Office Assistant
Leduc
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Medical Office Assistant
Mindbody Physio and Wellness
Leduc, Alberta
11.2024 - Current
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
Customer Service
Your Independent Grocer
01.2024 - 04.2024
- Improved overall client experience with attentive customer service and prompt assistance.
- Received consistent excellent feedback on work quality and customer service.
- Delivered exceptional customer service, addressing diner concerns promptly and professionally.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Barista
Starbucks Canada
02.2020 - 02.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
GED -
Vancouver Career College
New Westminster, BC 05.2001 -
High School Diploma -
Moscrop Secondary School
Burnaby, BC 05.2001 -
Skills
Patient care
Payment reconciliation
Computer skills
Positive attitude
Office administration
Problem-solving
Clinical documentation
Follow-up skills
Accounts payable
Appointment scheduling
Medical records management
Transcription of medical notes
Flexible schedule
Medical transcription
Managing patient records
Insurance billing
Medical terminology
EMR software
Certification
First Aid CPR/AED
Timeline
First Aid CPR/AED
07-2027
Medical Office Assistant
Mindbody Physio and Wellness
11.2024 - Current
Customer Service
Your Independent Grocer
01.2024 - 04.2024
Barista
Starbucks Canada
02.2020 - 02.2022
GED -
Vancouver Career College
05.2001 -
High School Diploma -
Moscrop Secondary School
05.2001 -
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