Nichole Keenan

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• Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
• Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
• Coordinated transportation services for clients enabling access to various community activities while promoting inclusion opportunities.
• Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
• Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
• Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
• Maintained clean, safe, and well-organized patient environment.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Transported clients to medical and dental appointments to provide support.

• Greeted guests, promoted specials, and took orders.
• Operated the cash register with accuracy, ensuring proper handling of transactions.
• Kept workplace clean and organized in line with restaurant policies.
• Prepared and served hot and cold sandwiches based on customer preferences.
• Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
• Trained new employees on company policies and procedures, contributing to overall team performance and growth.
• Prepared and presented food in compliance with health and safety guidelines.
• Restocked and rotated stock in display case to mitigate stock loss.

• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Used proper techniques to prepare food and ingredients.