Nichole Golin
Yucaipa
Summary
Professional with strong background in nurturing and supporting individuals in residential setting. Skilled in team collaboration, conflict resolution, and adaptable to changing needs. Known for fostering positive environment, providing guidance, and ensuring well-being. Strong organizational abilities and effective communication skills.
Results-driven professional with extensive background in membership services, focusing on enhancing member engagement and streamlining operations. Reliable collaborator with reputation for achieving goals and adapting to changing needs. Expertise in CRM systems and conflict resolution, bringing proactive approach to team environments.
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
House Mother
09.2018 - Current
- Managed household finances responsibly, ensuring adequate funds for necessities and special events.
- Provided emotional support during difficult times, helping children navigate personal challenges.
- Served as a positive role model by consistently demonstrating responsible behavior and decision-making skills.
- Maintained a clean and organized house by delegating chores and supervising daily tasks.
- Demonstrated resiliency and provided emotional support to children during three US Army moves.
Line Chef
Phillies Cheesesteaks
01.2018 - 09.2018
- Ensured consistent high-quality dishes by adhering to standardized recipes and strict quality control measures.
- Demonstrated versatility by efficiently working across various stations within the kitchen as needed.
- Maintained a safe and sanitary work environment by following strict food handling guidelines and regular cleaning schedules.
- Expedited customer orders with prompt and accurate plate assembly, ensuring top-notch presentation standards.
Membership Services Coordinator
Sams Club
09.2016 - 01.2017
- Streamlined administrative tasks related to membership processing by leveraging automation tools where possible.
- Collaborated with team members to plan and execute successful events for both existing and prospective members.
- Maintained open channels of communication between staff and members, promoting transparency and trust building within the organization''s ecosystem.
- Managed membership database updates, ensuring accurate record-keeping and timely communications with members.
Car Rental Agent
Avis Rental Car
08.2016 - 09.2016
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
Sales Associate
Pier 1 Imports Inc
09.2015 - 11.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server/Food Expeditor
Johnny’s Sports Tacos
01.2011 - 09.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess/Expediter/Server Assistant
Romano’s Italian Restaurant and Chicago Pizzeria
08.2009 - 01.2011
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - General Education
Crafton Hills College
Yucaipa, CA08-2028
Skills
- Patience and tolerance
- Safety awareness
- Emotional support
- First aid training
- Strong work ethic
- Strong organization
Certification
- CPR Training/Certified - May 2025
Timeline
House Mother
09.2018 - Current
Line Chef
Phillies Cheesesteaks
01.2018 - 09.2018
Membership Services Coordinator
Sams Club
09.2016 - 01.2017
Car Rental Agent
Avis Rental Car
08.2016 - 09.2016
Sales Associate
Pier 1 Imports Inc
09.2015 - 11.2015
Server/Food Expeditor
Johnny’s Sports Tacos
01.2011 - 09.2012
Hostess/Expediter/Server Assistant
Romano’s Italian Restaurant and Chicago Pizzeria
08.2009 - 01.2011
No Degree - General Education
Crafton Hills College
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