Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NICHOLE FERGUSON

Oakbank,MB

Summary

Results-oriented professional with extensive experience at Walmart Canada Corporation. Adept in problem-solving and providing exceptional customer service. Demonstrated success in enhancing store performance through effective inventory management and strategic marketing strategies, resulting in improved customer satisfaction. Proven expertise in time management and retail operations, showcased through successful team leadership and operational improvements.

Overview

26
26
years of professional experience

Work History

Assistant Store Manager

Walmart Canada Corporation
07.2014 - Current
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Dispatcher/Customer Service Representative

Dynamex Courier
03.2001 - 05.2006
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored vehicle locations to coordinate timely arrivals.

Shipper/Receiver

Bi-Worx/K&D Design
02.1999 - 11.2000
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Managed shipping schedules for increased delivery accuracy and reduced lead times.
  • Conducted regular inventory audits to minimize discrepancies between actual stock levels and system records.

Education

Certificate - Health Care Aide

Robertson College
Winnipeg, MB
07-2009

Skills

  • Problem-Solving
  • Customer Service
  • Customer Experience
  • Customer Service and Engagement
  • Time Management
  • Store Organization
  • Retail Operations

Languages

English
Native or Bilingual

Timeline

Assistant Store Manager

Walmart Canada Corporation
07.2014 - Current

Dispatcher/Customer Service Representative

Dynamex Courier
03.2001 - 05.2006

Shipper/Receiver

Bi-Worx/K&D Design
02.1999 - 11.2000

Certificate - Health Care Aide

Robertson College

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