Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nichole Dallaire

Westbank,BC

Summary

Dynamic professional with a proven track record in customer service and POS system operation, demonstrated at Otter Co-Op. Skilled in teamwork and collaboration, adept at managing multiple tasks with attention to detail. Achieved high customer satisfaction through exceptional service and efficient problem resolution.

Overview

19
19
years of professional experience

Work History

Gas Bar Associate

Otter Co-Op
04.2023 - Current
  • Maintained inventory of all saleable items.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Pizza Delivery Driver

Popa Johns
03.2018 - 05.2019
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.

Janitorial Supervisor

UBCO
08.2014 - 03.2016
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
  • Scheduled and prioritized tasks to staff, overseeing work completion.

Hotel Night Auditor

Super 8 Hotel
08.2012 - 06.2013
  • Performed daily inventory for keys and linens and detailed information in audit reports.
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.

Hotel Housekeeper

Lake Okanagan Resort
05.2012 - 02.2013
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Kept logs of cleaning activities to enable tracking history and maintain accurate records.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.

Restaurant Manager

Country Cuisine and Catering
08.2010 - 07.2012
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Developed unique events and special promotions to drive sales.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Commercial Janitorial Cleaner and Event Associate

City of Prince George
09.2008 - 08.2010
  • Organized and used industrial cleaning products following strict safety procedures.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Provided general cleaning of venue spaces before, during, and after events.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
  • Reported any damage or maintenance issues to manager.
  • Assisted with special events by working premieres, private screenings and charity events.
  • Hung up movie posters, banners and decorations for promotional events.
  • Supervised lobbies and restrooms for cleanliness and safety standards.
  • Cleaned and sanitized seating areas between showings for adherence to sanitary standards.

Gym Receptionist

YMCA
03.2008 - 02.2010
  • Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Checked members into gym by scanning badges.
  • Recorded equipment, facility and janitorial issues to facilitate maintenance.
  • Directed guests and appointments to fitness consultants to increase membership enrollments.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Customer Service Representative

ACS
06.2006 - 03.2008
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational leadership.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Implemented and developed customer service training processes.
  • Trained staff on operating procedures and company services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

No Degree - Health And Wellness

College of The New Caledonia
Prince George, BC

High School Diploma -

Prince George Secondary School
Prince George, BC
06-2006

Skills

  • POS system operation
  • Sales assistance
  • Commercial equipment operations
  • Sanitization techniques
  • Complaint resolution
  • Escalation management
  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Managing Multiple Tasks
  • Attention to detail

Languages

English

Timeline

Gas Bar Associate

Otter Co-Op
04.2023 - Current

Pizza Delivery Driver

Popa Johns
03.2018 - 05.2019

Janitorial Supervisor

UBCO
08.2014 - 03.2016

Hotel Night Auditor

Super 8 Hotel
08.2012 - 06.2013

Hotel Housekeeper

Lake Okanagan Resort
05.2012 - 02.2013

Restaurant Manager

Country Cuisine and Catering
08.2010 - 07.2012

Commercial Janitorial Cleaner and Event Associate

City of Prince George
09.2008 - 08.2010

Gym Receptionist

YMCA
03.2008 - 02.2010

Customer Service Representative

ACS
06.2006 - 03.2008

No Degree - Health And Wellness

College of The New Caledonia

High School Diploma -

Prince George Secondary School

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Nichole Dallaire