Summary
Overview
Work History
Education
Skills
Timeline
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Nichole Arguelles

7627 Sunside Dr.

Summary

Dynamic Assistant Store Manager at Starbucks Coffee Company with a proven track record in enhancing customer experience and driving sales growth. Skilled in inventory control and team leadership, I foster a collaborative environment that boosts performance and loyalty. Successfully mentored staff, resulting in improved operational efficiency and customer satisfaction.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

STARBUCKS COFFEE COMPANY
10.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Shift Manager

STARBUCKS COFFEE COMPANY
04.2010 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Education

Cantwell Sacred Heart of Mary
Montebello, CA
06-2006

Skills

  • Problem-solving
  • Customer experience
  • Inventory control
  • Store organization
  • Time management
  • Team building and leadership
  • Employee scheduling
  • Hiring and training
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Goals and performance
  • Relationship building and management

Timeline

Assistant Store Manager

STARBUCKS COFFEE COMPANY
10.2023 - Current

Shift Manager

STARBUCKS COFFEE COMPANY
04.2010 - Current

Cantwell Sacred Heart of Mary

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Nichole Arguelles