Nichole Alt
San Dimas
Summary
Professional emergency services leader with extensive experience managing 911 dispatch operations. Proven ability to handle urgent situations with composure and precision. Known for fostering teamwork and delivering reliable service under changing conditions.
Overview
11
11
years of professional experience
Work History
911 Dispatch Supervisor
Anaheim Police Department
06.2022 - Current
- Oversee and ensure the efficient operation of the emergency communication center, including supervising staff, managing dispatch operations, and ensuring adherence to polices and procedures.
- Implement regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Implement new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
- Serve as a mentor and resource to junior dispatchers, fostering professional growth and development within the team.
- Assist callers in emergency situations with appropriate information and support.
- Oversee scheduling for the 911 Dispatch Center, ensuring optimal staffing levels during peak hours and special events.
- Up date Command Staff with important information and debrief critical incidents.
Police Communications Dispatcher
La Verne City Police Dept
07.2016 - 06.2022
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Supported fellow dispatchers when needed, fostering teamwork within the department.
- Communications Training Officer
- Tactical dispatcher
- Dispatched for Police and Fire
- Entered all Clets entries
- Court packets for all arrestees
- Abstracted warrants
Police Communications Dispatcher
Fontana Unified School Police
06.2014 - 07.2016
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Created all court packets for juveniles
- Book evidence
Education
Dispatch Supervisory Certificate -
Golden West College
Huntington Beach, CA05-2024
No Degree - Basic
Victor Valley College
Victorville, CA09-1999
No Degree - Basic
Mount San Antonio College
Walnut08-1998
Skills
- Effective Call Prioritization
- Emergency Response Coordination
- Policy Adherence
- Emergency Response Procedures
- Critical Decision-making
- Teamwork and collaboration
- Attention to detail
- Listening skills
- Multitasking Abilities
- Organizational skills
Timeline
911 Dispatch Supervisor
Anaheim Police Department
06.2022 - Current
Police Communications Dispatcher
La Verne City Police Dept
07.2016 - 06.2022
Police Communications Dispatcher
Fontana Unified School Police
06.2014 - 07.2016
Dispatch Supervisory Certificate -
Golden West College
No Degree - Basic
Victor Valley College
No Degree - Basic
Mount San Antonio College
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