Nicholaus Ewing-Pistelak
San Diego
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
15
15
years of professional experience
Work History
Director of Operations
Fischer Auction Co, Inc
Santee, CA
05.2025 - 07.2025
- Oversaw daily operations, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
New Car Sales Consultant
Sonic Automotive Inc
Poway, CA
01.2025 - 05.2025
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Demonstrated vehicles and features, and conduct test drives.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
Retail Sales Manager
Agile Off-road
Santee, CA
09.2024 - 01.2025
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
Branch Manager
Hawthorne Cat
Escondido, CA
10.2022 - 08.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Parts Department Manager
Holman Automotive
San Diego, CA
01.2021 - 10.2022
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Collaborated with service department staff to ensure timely delivery of parts needed for vehicle repairs, minimizing customer wait times.
Parts Department Manager
Frank Motors
National City, CA
08.2016 - 01.2021
- Mentored new team members, providing training on department procedures and best practices to ensure their success.
- Oversaw daily operations of the Parts Department while managing a team of dedicated employees effectively.
- Achieved revenue growth with proactive sales strategies focused on expanding product offerings and identifying new business opportunities.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Collaborated with service department staff to ensure timely delivery of parts needed for vehicle repairs, minimizing customer wait times.
Service Manager
Yale Chase Equipment and Services
Escondido, CA
03.2010 - 07.2012
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Education
Parts And Accessories Management I/II - Automotive Management
NCM Institute
Kansas City, MO01-2020
Associate of Arts - General Studies
Cuyamaca College
El Cajon, CA01-2007
Skills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Process improvement
- Quality assurance
- Performance analysis
- Resource allocation
- Branch operations management
- Customer service
- Coaching and mentoring
- Employee development
- Regulatory compliance
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Auto Repair/Restoration
- Outdoor Recreation
- Volunteering with youth sports programs
- Animal Welfare Advocacy
Timeline
Director of Operations
Fischer Auction Co, Inc
05.2025 - 07.2025
New Car Sales Consultant
Sonic Automotive Inc
01.2025 - 05.2025
Retail Sales Manager
Agile Off-road
09.2024 - 01.2025
Branch Manager
Hawthorne Cat
10.2022 - 08.2024
Parts Department Manager
Holman Automotive
01.2021 - 10.2022
Parts Department Manager
Frank Motors
08.2016 - 01.2021
Service Manager
Yale Chase Equipment and Services
03.2010 - 07.2012
Parts And Accessories Management I/II - Automotive Management
NCM Institute
Associate of Arts - General Studies
Cuyamaca College