Nicholaus Ewing-Pistelak
San Diego
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
15
15
years of professional experience
Work History
Director of Operations
Fischer Auction Co, Inc
05.2025 - 07.2025
- Oversaw daily operations, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
New Car Sales Consultant
Sonic Automotive Inc
01.2025 - 05.2025
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Demonstrated vehicles and features, and conduct test drives.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
Retail Sales Manager
Agile Off-road
09.2024 - 01.2025
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
Branch Manager
Hawthorne Cat
10.2022 - 08.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Parts Department Manager
Holman Automotive
01.2021 - 10.2022
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Collaborated with service department staff to ensure timely delivery of parts needed for vehicle repairs, minimizing customer wait times.
Parts Department Manager
Frank Motors
08.2016 - 01.2021
- Mentored new team members, providing training on department procedures and best practices to ensure their success.
- Oversaw daily operations of the Parts Department while managing a team of dedicated employees effectively.
- Achieved revenue growth with proactive sales strategies focused on expanding product offerings and identifying new business opportunities.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Collaborated with service department staff to ensure timely delivery of parts needed for vehicle repairs, minimizing customer wait times.
Service Manager
Yale Chase Equipment and Services
03.2010 - 07.2012
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Education
Parts And Accessories Management I/II - Automotive Management
NCM Institute
Kansas City, MO01-2020
Associate of Arts - General Studies
Cuyamaca College
El Cajon, CA01-2007
Skills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Process improvement
- Quality assurance
- Performance analysis
- Resource allocation
- Branch operations management
- Customer service
- Coaching and mentoring
- Employee development
- Regulatory compliance
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Auto Repair/Restoration
- Outdoor Recreation
- Volunteering with youth sports programs
- Animal Welfare Advocacy
Timeline
Director of Operations
Fischer Auction Co, Inc
05.2025 - 07.2025
New Car Sales Consultant
Sonic Automotive Inc
01.2025 - 05.2025
Retail Sales Manager
Agile Off-road
09.2024 - 01.2025
Branch Manager
Hawthorne Cat
10.2022 - 08.2024
Parts Department Manager
Holman Automotive
01.2021 - 10.2022
Parts Department Manager
Frank Motors
08.2016 - 01.2021
Service Manager
Yale Chase Equipment and Services
03.2010 - 07.2012
Parts And Accessories Management I/II - Automotive Management
NCM Institute
Associate of Arts - General Studies
Cuyamaca College
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