Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas (Nick) Carroll

Belleville,ON

Summary

Reliable team player. Flexible and results-driven, looking for the next challenge. Proven track record for managing challenging customers and situations. Professional and patient at all times. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Service Advisor

Kia Motors
05.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

Social Media Manager

Profitly
03.2021 - Current
  • Increased customer engagement through social media.
  • Original team member on NFT development, marketing and retail strategy.
  • Developed marketing content such as short form videos, promotional materials and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Coordinated successful social media campaign.
  • Analyzed and reported social media and online marketing campaign results.
  • Engaged online audiences by using Discord placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Devised strategies and roadmaps to support product vision and value to business.

Technical Sales & Marketing Associate

Staples
12.2019 - 02.2021
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Drove team revenue totals by bringing in top sales numbers.
  • Recommended tech products and explained features and costs to help customers make educated buying decisions.
  • Provided customers with exemplary service, helping build lasting, lucrative partnerships.
  • Generated and executed sales plans in existing customer base to meet profit increase goals.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.

Call Center Customer Service Specialist

S&P Data
02.2020 - 07.2020
  • Resolved customer complaints and addressed emergency requests and needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Recommended products to customers and suggested other options if preferred product was unavailable.

Lifeguard

Quinte Sports & Wellness Centre
06.2019 - 07.2019
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Checked pool and surrounding areas for hazardous conditions.
  • Entered water immediately to pull struggling swimmers to safety.
  • Detailed safety rules and procedures regarding activities to customers and guests.

Yard Worker

Nikolić Maintenance
09.2017 - 10.2018
  • Maintained grounds by trimming, weeding and general clean-up.
  • Mowed lawns using self-propelled and riding mowers.
  • Trimmed around trees, flower beds and other yard features.
  • Collected and removed debris at job sites.
  • Checked equipment for safety and functionality before operating.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Performed planting, watering, mulching and edging of lawns.
  • Diagnosed lawn and garden issues and recommended targeted solutions.

Education

Bachelor of Arts - Business Economics

Carleton University
Ottawa, ON

Skills

  • Strong Communication and Interpersonal Skills
  • Upselling Techniques
  • Flexible Hours
  • Time Management
  • Online Retail & Pricing Development
  • Teamwork and Collaboration
  • High-Level Computer Proficiency
  • Social Media Development
  • Retail marketing
  • Customer relationships

Timeline

Service Advisor

Kia Motors
05.2024 - Current

Social Media Manager

Profitly
03.2021 - Current

Call Center Customer Service Specialist

S&P Data
02.2020 - 07.2020

Technical Sales & Marketing Associate

Staples
12.2019 - 02.2021

Lifeguard

Quinte Sports & Wellness Centre
06.2019 - 07.2019

Yard Worker

Nikolić Maintenance
09.2017 - 10.2018

Bachelor of Arts - Business Economics

Carleton University

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Nicholas (Nick) Carroll