NICHOLAS KAKU Antwi
North York,ON
Summary
Experience and Vigilant officer with 5 years in security service.
Quick thinking and recovery, knowledge of security procedures and system to ensure safety of people and premises. I have undergone Military Training and have served. i have obtained a certificate in Security Management
Overview
11
11
years of professional experience
Work History
Passenger Service Agent
AGI CANADIAN COMPANY
11.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Maintained accurate records of flight information to provide timely updates to passengers.
Security Supervisor
ULTIME SECURITY LEADER PROTECTION
05.2021 - 01.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Security Officer
G4S Security Services
02.2015 - 01.2020
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
Education
Associate of Applied Science - Mechanical Engineering
CAPE COAST TECHNICAL UNIVERSITY
CAPE COAST GHANA09-2014
Skills
- Baggage handling
- Strong organization
- Weapon Handling
- CCTV Monitoring
- Military Training
Languages
English
Full Professional
Timeline
Passenger Service Agent
AGI CANADIAN COMPANY
11.2024 - Current
Security Supervisor
ULTIME SECURITY LEADER PROTECTION
05.2021 - 01.2024
Security Officer
G4S Security Services
02.2015 - 01.2020
Associate of Applied Science - Mechanical Engineering
CAPE COAST TECHNICAL UNIVERSITY
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