Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicholas Zakarian

Burbank

Summary

Proven achiever with extensive experience in front office support and administrative roles, notably at Nexus Medical Group. Excelled in handling credit and cash payments, and demonstrated exceptional problem-solving skills and hospitality service expertise. Increased customer satisfaction through efficient room assignments and prompt response to inquiries, showcasing strong listening skills and a commitment to safety and security procedures. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Nexus Medical Group
05.2020 - 11.2022
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.

Cashier

Ralphs
01.2018 - 03.2020
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma -

Herbert Hoover High School
Glendale, CA
06.2020

Skills

  • Credit and cash payments
  • Room assignments
  • Safety and security procedures
  • Transportation information
  • Front Office Support
  • Administrative Support
  • Mail and packages
  • Documentation
  • Listening Skills
  • Microsoft Office
  • Problem-solving skills
  • Clerical duties
  • Time Management
  • Hospitality service expertise
  • Office Management
  • Team Oversight

Languages

Armenian
Full Professional

Timeline

Front Desk Agent

Nexus Medical Group
05.2020 - 11.2022

Cashier

Ralphs
01.2018 - 03.2020

High School Diploma -

Herbert Hoover High School
Nicholas Zakarian