Nicholas Yeh
Toronto,ON
Summary
Personable retail professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cybersecurity position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
1
1
Language
Work History
Pharmacy Assistant
Shoppers Drug Mart
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Kept pharmacy counter and related areas clean, neat and organized.
Fixed Term Customer Service Representative
LCBO
11.2023 - 12.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Merchandiser and Cashier (Part-time)
Shoppers Drug Mart
01.2019 - 12.2021
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
Merchandiser (Part-time)
Shoppers Drug Mart
01.2016 - 12.2018
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Education
Certificate - Cybersecurity
BrainStation
Toronto, ON 09.2023 - Oct 2023
Certificate - Python
BrainStation
Toronto, ON 06.2023 - 08.2023
Bachelor of Arts - Psychology
Dalhousie University
Halifax, NS 09.2021 - 05.2022
Skills
Threat Intelligence
Scripting Languages
Wireshark software
Vulnerability Assessment
Data Security
Receiving incoming supplies
Medication Dispensing
Pharmaceutical Supply Storage
Cash Register Operations
Data Entry
Certification
Smart Serve Ontario eCertificate
Timeline
Fixed Term Customer Service Representative
LCBO
11.2023 - 12.2023
Cybersecurity Certificate
10-2023
Certificate - Cybersecurity
BrainStation
09.2023 - Oct 2023
Python Certificate
08-2023
Certificate - Python
BrainStation
06.2023 - 08.2023
Pharmacy Assistant
Shoppers Drug Mart
05.2023 - Current
Smart Serve Ontario eCertificate
05-2023
Bachelor of Arts - Psychology
Dalhousie University
09.2021 - 05.2022
Merchandiser and Cashier (Part-time)
Shoppers Drug Mart
01.2019 - 12.2021
Merchandiser (Part-time)
Shoppers Drug Mart
01.2016 - 12.2018