Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Wigfall

Niagara Falls

Summary

Motivated and community-focused professional with a strong background in coaching and mentorship, skilled in leadership, communication, and conflict resolution. Experienced in guiding diverse groups, fostering teamwork, and maintaining composure under pressure. Committed to serving and protecting the Niagara community as a Police Constable with professionalism, integrity, and a dedication to public safety.

Overview

8
8
years of professional experience

Work History

Payroll Specialist

Wagepoint
09.2021 - Current
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.

Boxing Coach

Niagara Falls Boxing Club
05.2023 - 02.2025
  • Developed and implemented structured training programs to improve athletes’ physical fitness, discipline, and mental resilience.
  • Mentored youth and adults, fostering teamwork, self-confidence, and positive decision-making skills.
  • Promoted a safe and respectful training environment by enforcing rules, resolving conflicts, and modeling sportsmanship and integrity.
  • Organized and led community outreach events to engage local youth and encourage healthy, active lifestyles.
  • Demonstrated strong leadership and communication skills by coordinating training schedules, motivating athletes, and maintaining professional relationships with parents and staff.

Payroll Support Specialist

Sitel St. Catharines, Ontario
06.2019 - 09.2021
  • Served as a knowledgeable resource for employees seeking clarification on payroll-related matters, addressing concerns promptly and professionally.
  • Enhanced payroll accuracy by meticulously reviewing timesheets and resolving discrepancies.
  • Prepared detailed reports for management review, highlighting key trends and areas for improvement in the payroll process.
  • Assisted in the transition to a new payroll system, providing support during implementation and training staff on its usage.

Technical Support Representative

Concentrix, Niagara Falls
01.2018 - 05.2019
  • Used ticketing systems to manage and process support actions and requests.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Managed high levels of call flow and responded to technical support needs.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.

Education

High School Diploma -

Penn Foster High School
Scranton, Pennsylvania
01-2016

Skills

  • Leadership & Mentorship: Guided individuals and teams, fostering discipline, teamwork, and personal growth
  • Communication & Conflict Resolution: Built rapport with diverse groups and resolved issues professionally
  • Problem-Solving & Decision-Making: Stayed calm under pressure and implemented effective solutions
  • Administrative & Organizational Skills: Managed payroll processes and scheduling with accuracy and confidentiality
  • Community & Customer Engagement: Delivered positive experiences through outreach programs and client support

Timeline

Boxing Coach

Niagara Falls Boxing Club
05.2023 - 02.2025

Payroll Specialist

Wagepoint
09.2021 - Current

Payroll Support Specialist

Sitel St. Catharines, Ontario
06.2019 - 09.2021

Technical Support Representative

Concentrix, Niagara Falls
01.2018 - 05.2019

High School Diploma -

Penn Foster High School

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Nicholas Wigfall