Nicholas Turnbull
Summary
Friendly and reliable, skilled at problem resolution and time management. Comfortable working in fast-paced environment's while providing quality service. A hardworking and passionate job seeker with strong organizational skills eager to help the team achieve company goals.
Overview
10
10
years of professional experience
Work History
Food and Beverage Attendant
Maligne Lake
05.2024 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Engaged in suggestive selling and other sales techniques.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
Server
Sasquatch Mountain Resort
12.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Warehouse Manager
Attwoods Packaging
12.2021 - 10.2023
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
Security Guard
Red Badge Group
09.2021 - 10.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
Warehouse Assistant
Baby First
04.2020 - 12.2021
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
Cafe Manager
La Wheat
03.2017 - 04.2019
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Farm Hand
Willdo Farming
02.2015 - 03.2017
- Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
- Improved overall dairy farm efficiency by streamlining daily tasks and maintaining cleanliness throughout the facility.
- Actively participated in animal care routines, including feeding, grooming, and monitoring general health conditions.
- Enhanced milk production quality by strictly adhering to hygiene standards and performing regular equipment maintenance.
- Reported broken or damaged equipment to supervisor for repair or replacement.
- Aided in calf-rearing procedures by providing appropriate nutrition, housing, and medical attention as needed.
- Coordinated with veterinarians to schedule routine check-ups and address any emerging health concerns within the herd promptly.
- Observed animals and notified supervisor of signs of illness.
- Rotated animals between grazing areas to provide enough access to food.
- Herded livestock using farm ATVs.
- Used tractors on a daily basis.
Education
NCEA Level 2 - National Certificate of Educational Achievement
Te Kura Home Schooling
Christchurch12.2014
Skills
- Adaptability under pressure
- Reliability and punctuality
- Inventory Management
- Hiring and Training
- Problem-Solving
- Safety standards
- Team Building and Leadership
- Heavy Lifting
- Employee Scheduling
- Conflict Resolution
- Work ethic
- Punctuality
Languages
English
Native or Bilingual
Timeline
Food and Beverage Attendant
Maligne Lake
05.2024 - Current
Server
Sasquatch Mountain Resort
12.2023 - 04.2024
Warehouse Manager
Attwoods Packaging
12.2021 - 10.2023
Security Guard
Red Badge Group
09.2021 - 10.2023
Warehouse Assistant
Baby First
04.2020 - 12.2021
Cafe Manager
La Wheat
03.2017 - 04.2019
Farm Hand
Willdo Farming
02.2015 - 03.2017
NCEA Level 2 - National Certificate of Educational Achievement
Te Kura Home Schooling
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