Brookelynn Bobbitt
Courtenay,BC
Summary
Reliable Care Provider with 3+ years of experience providing exceptional patient care in home environments. Passionate about fostering patient progress through teaching sustainable habits for health and wellbeing. Focused dedication to patient safety, wellness and happiness.
Overview
8
8
years of professional experience
Work History
Direct Support Worker
Community Living Center
Cambridge
04.2018 - Current
- Worked with supervisory medical staff to review cases and improve care
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
- Monitored vital signs and medication use, documenting variances and concerning responses
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming
- Arrange medication and reminded patients to take each according to correct schedule
- Reported concerns to supervisory to maintain optimal care for all client needs
- Facilitated best care by developing strong and trusting rapport with patient
- Fostered independence in disabled individuals while closely monitoring safety at all times
- Educated patients on various resources, services and programs to maximize care.
Personal Support Worker
Independent living Center
Cambridge
01.2016 - 04.2018
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits
- Laundered clothing and bedding and changed linens 3 times per week to prevent spread of infection
- Helped clients with personal needs from exercise to bathing and personal grooming
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives
- Checked mail, shopped for groceries and handled bill payments
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes
- Cared for wounds by changing bandages, dressings and binders to promote healing.
Lead Customer Service Agent
Menzies Aviation
Comox, British Columbia
08.2021 - Current
- Conducted regular quality assurance checks of customer interactions.
- Performed root cause analysis on recurring problems identified through customer feedback.
- Trained new staff on customer service processes and policies.
- Created detailed reports on team performance and submitted them to management regularly.
- Adhered to company policies regarding customer service standards.
- Resolved customer issues in a timely manner, escalating more complex matters to supervisors when necessary.
- Provided guidance and support to junior members of the team.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Prepared detailed reports summarizing activities performed during shift.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Assisted passengers in finding their lost luggage at baggage claim areas.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Collected, sorted and checked baggage tags against flight lists.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Resolved customer complaints in a timely manner.
- Monitored security checkpoints to ensure safety of passengers and staff members alike.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
- Followed company policies and procedures related to customer service operations at all times.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Prepared daily activity reports detailing customer service issues encountered during shift.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Advised passengers of any changes or delays in their scheduled flights.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
- Printed itineraries and tickets for passengers each day.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Waterford District High School
06.1998
Skills
- Knowledge of provincial regulations
- Care plan management
- Compassionate client care
- Behavior redirection
- Client safety and first aid
- Document management
- Team building
- Community activities
- Customer Relations
- Flight Scheduling
- Strong empathy
- Airport Procedures
- Customer Documentation Review
- Problem-Solving
- Team Leadership
- Boarding Pass Assignment
Timeline
Lead Customer Service Agent
Menzies Aviation
08.2021 - Current
Direct Support Worker
Community Living Center
04.2018 - Current
Personal Support Worker
Independent living Center
01.2016 - 04.2018
High School Diploma -
Waterford District High School
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