Nicholas Tapia

Oversaw parties, events and social gatherings to ensure highest level of quality and guest satisfaction. Directed bar and kitchen operations to execute each project effectively.

In doing so, I've directly contributed to an average 18-month GSL of 100%, making Lucky Strike Woodland Hills the top performers in the region.

Through these successful events and repeat guests, I have also achieved 34% of total center revenue through parties and events alone.

• Led team of sales associates to enhance customer service and engagement strategies.
• Managed on hand product inventory.
• De-escalated and resolved guest issues to maintain guest satisfaction.
• Trained and mentored new team members, fostering a positive and productive work environment.