Nicholas Stan
Ajax,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with outstanding active listening and multitasking abilities and a positive overall attitude for any given situation.
Overview
5
5
years of professional experience
Work History
Construction Laborer
BCS SERVICES
Ajax, Ontario
11.2024 - 09.2026
- Loaded and unloaded trucks with materials for BCS Services project crews.
- Followed supervisor directions and maintained organized work areas on site.
- Performed general clean-up activities onsite including sweeping and disposing of debris.
- Loaded and unloaded building materials, tools, and machinery.
- Maintained a safe work environment by adhering to safety regulations and guidelines.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Conducted regular maintenance checks on tools and equipment used onsite.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
Rental Manager
Autoelectronic INC
Toronto, Ontario
01.2024 - 10.2024
- Coordinated rental inventory, availability, and daily dispatch schedules across Autoelectronic INC operations.
- Resolved customer issues involving returns, damage claims, and service questions professionally.
- Welcomed customers, offered assistance and answered questions by providing rates, terms, and conditions of rental.
- Coordinated shuttle services by communicating with drivers.
Customer Service Cashier
Baskin Robbins
Ajax, ON
01.2022 - 11.2023
- Handled cash, card, and change transactions with accuracy.
- Greeted guests and answered menu questions with friendly service.
- Restocked toppings, cones, napkins, and freezer items during shifts.
- Cleaned counters, displays, and service areas to maintain store standards.
- Followed food safety and sanitation rules in busy Baskin-Robbins shifts.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Addressed customer questions and concerns regarding products and services.
- Processed guest orders at Baskin-Robbins cash register and POS system.
Education
Ajax High School
Ajax, ONSkills
- Time management
- Customer service
- Team communication
- Problem solving
- Team collaboration
- Worksite organization
- Inventory control
- Inventory restocking
- Store operations
- Complaint resolution
- Cultural awareness
- Guest services
- Basic math
- Telephone management
- Coin and currency counting
- Reliable and responsible
Refrences
- Auto electronics INC: ROBERT STAN (647 869 4923) (CEO)
- Baskin Robbins: SOHRABB HAKEEMI (905 706 6339) (Manager)
- BCS Services: Available upon request
Timeline
Construction Laborer
BCS SERVICES
11.2024 - 09.2026
Rental Manager
Autoelectronic INC
01.2024 - 10.2024
Customer Service Cashier
Baskin Robbins
01.2022 - 11.2023
Ajax High School