Nicholas Sotelo
Sacramento
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
11
11
years of professional experience
Work History
Connectivity Expert
AT&T
01.2025 - Current
- Answered questions about company offerings with knowledgeable responses about products and services.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
Google TV Experience Manager
Premium Retail Services Inc
11.2022 - 08.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Retail Associate Manager
Tmoblie
09.2018 - 08.2022
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Delivery Driver
AutoZone
01.2018 - 09.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Warehouse Worker
CoreMark
11.2016 - 12.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Merchandise Stocker
Walmart
09.2015 - 11.2016
- Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
- Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
- Assisted in successful promotional events, constructing visually appealing displays according to planograms.
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
Cashier
Wicked West Pizza & BBQ
07.2014 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
River City High School
06.2014
Skills
- Customer Service
- Excellent Communication
- Conflict Management
- Problem-solving aptitude
- Calm and Professional Under Pressure
- Adaptability
Timeline
Connectivity Expert
AT&T
01.2025 - Current
Google TV Experience Manager
Premium Retail Services Inc
11.2022 - 08.2024
Retail Associate Manager
Tmoblie
09.2018 - 08.2022
Delivery Driver
AutoZone
01.2018 - 09.2018
Warehouse Worker
CoreMark
11.2016 - 12.2017
Merchandise Stocker
Walmart
09.2015 - 11.2016
Cashier
Wicked West Pizza & BBQ
07.2014 - 09.2015
High School Diploma -
River City High School
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