NICHOLAS SMITH
Montreal,QC
Summary
Entrepreneurial professional offering progressive experience in operations leadership and management. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams. Moving forward after years of operating my own business.
Overview
7
7
years of professional experience
Work History
Managing Partner
RIVERSIDE ST-HENRI
Montreal , QC
2019.05 - Current
- Managed daily operations including staff management and client relations.
- Developed and implemented strategies to identify new business opportunities.
- Reviewed monthly financial statements and generated reports accordingly.
- Negotiated contracts with suppliers, vendors, and clients.
- Created innovative solutions that addressed operational challenges.
- Directly responsible for a 300% increase in revenue over 3 years
Manager
Mad Hatter Pub
Montreal , Quebec
2018.01 - 2019.04
- Resolved customer complaints promptly in order to maintain high levels of satisfaction.
- Answered questions regarding menu items, special offers and other restaurant information.
- Provided customer service to ensure satisfaction throughout their dining experience.
Education
Graduate Diploma - Business Administration
Concordia University
Montreal, QC2019-05
Associate of Arts - Applied Human Sciences
Concordia University
Montreal, QC2017-05
Skills
- Firm financial oversight
- Mediation
- KPI Tracking
- Partnership Development
- Interviewing expertise
- Strategic Planning
- Payroll Management
- Organizational Development
- Financial administration abilities
- Operations Management
- Recruiting
- Business Development
Languages
English
Native/ Bilingual
French
Full Professional
References
References available upon request.
Timeline
Managing Partner
RIVERSIDE ST-HENRI
2019.05 - Current
Manager
Mad Hatter Pub
2018.01 - 2019.04
Graduate Diploma - Business Administration
Concordia University
Associate of Arts - Applied Human Sciences
Concordia University
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